Expressions Web 4 stop working after auto update to Win 7 Home premium. RRS feed

  • Question

  • I tried a repair, an uninstall and reinstall twice, downloaded the latest version for reinstall, applied all Win updates.  When I start it via the icon or by dropping a html file on the icon it starts to run then puts up a screen that says it stopped working with no error message.  Any ideas on how to fix?

    Thursday, August 4, 2016 12:02 AM

All replies

  • Realize that no one here can see your computer or debug what is going on.

    All I can say is that EW4 will run on Win 7 if the installation of EW itself, and of the Asp.Net framework (4 or above is needed for EW4), is uncorrupted and if you don't have other computer problems that are interfering with it (hard drive problems, etc.). You could try running EW as an Administrator and see if that changes anything. You could try repairing the asp.net framework - Microsoft has a tool for that: https://www.microsoft.com/en-us/download/details.aspx?id=30135

    Kathleen Wilber
    BrightWillow - Asp.Net Applications

    Thursday, August 4, 2016 3:21 PM
  • Here are a few things to try:

    1. Uninstall

    2. Delete directory C:\Users\<user>\AppData\Roaming\Microsoft\Expression\Web 4

    3. Delete directory C:\Program Files (x86)\Microsoft Expression\Web 4

    4. Run CCleaner (free) to clean registry.

    5. Reboot

    6. Install.  You may want to download it again.

    Thursday, August 4, 2016 6:08 PM