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Does anyone here can help me to resolve this problem RRS feed

  • General discussion

  • We have a Quantus Accounting software on one of our PC running with Office 365 2016 under Windows 8 OS. But when I view the report and try to email it some error occurred:

    Purchase Order - Quantus Report
    Cannot starrt your email program
    -an error occured in your email program when quantus tried to start it.

    pMapiSendMail returned 2 (MAPI_E_FAILURE)

    User's email client was "Microsoft Outlook".

    MapiMsg.ulReserved = 0
    MapiMsg.lpszSubject = "Purchase Order P019242.pdf"
    MapiMsg.lpszNoteText = NULL
    MapiMsg.lpszDateReceived = NULL
    MapiMsg.lpszConversationID = NULL
    MapiMsg.flFlags = 0x00000000
    MapiMsg.lpOriginator = 0x0x00000000
    MapiMsg.nRecipCount = 1
    MapiMsg.lpRecips = 0x0x00f578e0
    MapiMsg.lpRecips[0].ulReserved = 0
    MapiMsg.lpRecips[0].ulRecipClass = 1 (MAPI_TO)
    MapiMsg.lpRecips[0].lpszName = "orders@jennisfabrics.com"
    MapiMsg.lpRecips[0].lpszAddress = "SMTP:orders@jennisfabrics.com"
    MapiMsg.lpRecips[0].ulEIDSize = 0
    MapiMsg.lpRecips[0].lpEntryID = 0x0x00000000
    MapiMsg.nFileCount = 1
    MapiMsg.lpFiles = 0x0x00f57940
    MapiMsg.lpFiles[0].ulReserved = 0
    MapiMsg.lpFiles[0].flFlags = 0x00000000
    MapiMsg.lpFiles[0].nPosition = -1
    MapiMsg.lpFiles[0].lpszPathName = "C:\Users\john\AppData\Local\Temp\Quantus-john..." (81 bytes)
    MapiMsg.lpFiles[0].lpszFileName = "Purchase Order P019242.pdf"
    MapiMsg.lpFiles[0].lpFileType = 0x0x00000000

    Location:
       "tools-email-win32.cpp" line 453; function "mapiStartUserEmailClient"

    Occurred on "FRONTDESK03"; the platform was "Microsoft Windows 8.1".

    Does anyone knows how to resolve this?

    Thanks in advance.

    Wednesday, November 18, 2015 3:37 PM

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