locked
Blue screen RRS feed

  • Question

  • I'm in Virtual Earth looking at my residence when my screen goes blue with

    tech info:  OX8FBOEE9O, OXOOOOOOOO, OX8FBOEE9O, OXOOOOOOOO.

    How do I fix this??

    Bubbs

    Wednesday, August 1, 2007 6:23 PM

Answers

  • There any chance you could reproduce this? It would be a great help if you could. By the sounds of it it is most likely to be an issue with Virtual Earth's 3D mode which uses DirectX and a bad driver could cause a crash

    Also there should be a dump file of the crash, if you do the following you should see a list of all the dump files:
    1) Start -> Run
    2) Cmd <enter>
    3) cd %windir%
    4) dir *.dmp /s /a
    You should see a list of files there should be one created at the time of your crash if there is could you email me at andy.sterland[at]microsoft.com and i can setup a location for you to upload it to so we can anaylze it (there normally fairly large).
    Wednesday, August 1, 2007 9:37 PM

All replies

  • Thanks for reporting the issue :-). What was the mashup you were trying to create? Do you have the url for the page you were on at the time. And by blue screen do you mean the fatal windows crash screen? aka the blue screen of death?

    Wednesday, August 1, 2007 6:47 PM
  • Andy, I don't remember the url as I was not paying attention. And yes it was the blue screen of death.

    Bubbs

    Wednesday, August 1, 2007 6:57 PM
  • There any chance you could reproduce this? It would be a great help if you could. By the sounds of it it is most likely to be an issue with Virtual Earth's 3D mode which uses DirectX and a bad driver could cause a crash

    Also there should be a dump file of the crash, if you do the following you should see a list of all the dump files:
    1) Start -> Run
    2) Cmd <enter>
    3) cd %windir%
    4) dir *.dmp /s /a
    You should see a list of files there should be one created at the time of your crash if there is could you email me at andy.sterland[at]microsoft.com and i can setup a location for you to upload it to so we can anaylze it (there normally fairly large).
    Wednesday, August 1, 2007 9:37 PM