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Kinect 360 won't install. RRS feed

  • Question

  • I'm not really sure I should ask here.

    I recently bought a used (But completely fine) 360 Kinect to use for facial animations and scanning.

    I tried to install the SDK (Ver 1.7) but the installation won't even start.

    It just says "There has been an error with the installation" without details.

    Friday, September 6, 2013 8:12 PM

Answers

  • The issue looks to be with package deployment with the ProgramData folder. Do you have the correct permissions(Administrator) access to install? When you are installing the SDK/Toolkit, is the sensor currently connected or disconnected? Are there previous installs of the SDK or other third party Kinect SDK's/Drivers already installed? 

    Are you installing the SDK from a local copy of the installer or did you just click the link from the website?

     

    Carmine Sirignano - MSFT


    Monday, September 9, 2013 7:42 PM

All replies

  • This is the leatest installation dump

    [152C:23D8][2013-09-06T21:52:51]: Burn v3.6.2221.0, path: D:\Nexus7\KinectSDK-v1.7-Setup.exe, cmdline: ''
    [152C:23D8][2013-09-06T21:52:51]: Setting string variable 'WixBundleName' to value '(null)'
    [152C:23D8][2013-09-06T21:52:54]: Setting string variable 'WixBundleLog' to value 'C:\Users\NEat\AppData\Local\Temp\Setup_20130906215254.log'
    [152C:23D8][2013-09-06T21:52:54]: Setting string variable 'WixBundleOriginalSource' to value 'D:\Nexus7\KinectSDK-v1.7-Setup.exe'
    [152C:23D8][2013-09-06T21:52:57]: Loading managed bootstrapper application.
    [152C:23D8][2013-09-06T21:53:05]: Detect 12 packages
    [152C:23D8][2013-09-06T21:53:05]: Setting string variable 'Netfx4ClientVersion' to value '4.5.50709'
    [152C:23D8][2013-09-06T21:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\Runtimes\x64'
    [152C:23D8][2013-09-06T21:53:05]: Setting string variable 'Netfx4x64ClientVersion' to value '4.5.50709'
    [152C:23D8][2013-09-06T21:53:05]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\Runtimes\x86'
    [152C:23D8][2013-09-06T21:53:05]: Setting string variable 'VCRedistx64Installed' to value '1'
    [152C:23D8][2013-09-06T21:53:05]: Setting string variable 'VCRedistx86Installed' to value '1'
    [152C:23D8][2013-09-06T21:53:05]: Condition 'Netfx4ClientVersion AND (NOT VersionNT64 OR Netfx4x64ClientVersion)' evaluates to true.
    [152C:23D8][2013-09-06T21:53:05]: Detected package: Netfx4Client, state: Present, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Condition 'VCRTx86Installed OR VCRedistx86Installed' evaluates to true.
    [152C:23D8][2013-09-06T21:53:05]: Detected package: VCRTx86, state: Present, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Condition 'VCRTx64Installed OR VCRedistx64Installed' evaluates to true.
    [152C:23D8][2013-09-06T21:53:05]: Detected package: VCRTx64, state: Present, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Detected package: SpeechRTx86, state: Absent, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Detected package: SpeechRTx64, state: Absent, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Detected package: enUSLangPack, state: Absent, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Detected package: x64Drivers, state: Absent, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Detected package: x64Runtime, state: Absent, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Detected package: x64SDK, state: Absent, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Detected package: x86Drivers, state: Absent, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Detected package: x86Runtime, state: Absent, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Detected package: x86SDK, state: Absent, cached: No
    [152C:23D8][2013-09-06T21:53:05]: Detect complete, result: 0x0
    [152C:23D8][2013-09-06T21:53:10]: Plan 12 packages, action: Install
    [152C:23D8][2013-09-06T21:53:10]: Planned package: Netfx4Client, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [152C:23D8][2013-09-06T21:53:10]: Planned package: VCRTx86, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [152C:23D8][2013-09-06T21:53:10]: Condition 'VersionNT64' evaluates to true.
    [152C:23D8][2013-09-06T21:53:10]: Planned package: VCRTx64, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [152C:23D8][2013-09-06T21:53:10]: Setting string variable 'WixBundleLog_SpeechRTx86' to value 'C:\Users\NEat\AppData\Local\Temp\Setup_20130906215254_0_SpeechRTx86.log'
    [152C:23D8][2013-09-06T21:53:10]: Planned package: SpeechRTx86, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: Register
    [152C:23D8][2013-09-06T21:53:10]: Condition 'VersionNT64' evaluates to true.
    [152C:23D8][2013-09-06T21:53:10]: Setting string variable 'WixBundleLog_SpeechRTx64' to value 'C:\Users\NEat\AppData\Local\Temp\Setup_20130906215254_1_SpeechRTx64.log'
    [152C:23D8][2013-09-06T21:53:10]: Planned package: SpeechRTx64, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: Register
    [152C:23D8][2013-09-06T21:53:10]: Setting string variable 'WixBundleLog_enUSLangPack' to value 'C:\Users\NEat\AppData\Local\Temp\Setup_20130906215254_2_enUSLangPack.log'
    [152C:23D8][2013-09-06T21:53:10]: Planned package: enUSLangPack, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: Register
    [152C:23D8][2013-09-06T21:53:10]: Condition 'VersionNT64' evaluates to true.
    [152C:23D8][2013-09-06T21:53:10]: Setting string variable 'WixBundleLog_x64Drivers' to value 'C:\Users\NEat\AppData\Local\Temp\Setup_20130906215254_3_x64Drivers.log'
    [152C:23D8][2013-09-06T21:53:10]: Setting string variable 'WixBundleRollbackLog_x64Drivers' to value 'C:\Users\NEat\AppData\Local\Temp\Setup_20130906215254_3_x64Drivers_rollback.log'
    [152C:23D8][2013-09-06T21:53:10]: Planned package: x64Drivers, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: Yes, dependency: Register
    [152C:23D8][2013-09-06T21:53:10]: Condition 'VersionNT64' evaluates to true.
    [152C:23D8][2013-09-06T21:53:10]: Setting string variable 'WixBundleLog_x64Runtime' to value 'C:\Users\NEat\AppData\Local\Temp\Setup_20130906215254_4_x64Runtime.log'
    [152C:23D8][2013-09-06T21:53:10]: Setting string variable 'WixBundleRollbackLog_x64Runtime' to value 'C:\Users\NEat\AppData\Local\Temp\Setup_20130906215254_4_x64Runtime_rollback.log'
    [152C:23D8][2013-09-06T21:53:10]: Planned package: x64Runtime, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: Yes, dependency: Register
    [152C:23D8][2013-09-06T21:53:10]: Condition 'VersionNT64' evaluates to true.
    [152C:23D8][2013-09-06T21:53:10]: Setting string variable 'WixBundleLog_x64SDK' to value 'C:\Users\NEat\AppData\Local\Temp\Setup_20130906215254_5_x64SDK.log'
    [152C:23D8][2013-09-06T21:53:10]: Setting string variable 'WixBundleRollbackLog_x64SDK' to value 'C:\Users\NEat\AppData\Local\Temp\Setup_20130906215254_5_x64SDK_rollback.log'
    [152C:23D8][2013-09-06T21:53:10]: Planned package: x64SDK, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: Yes, dependency: Register
    [152C:23D8][2013-09-06T21:53:10]: Condition 'NOT VersionNT64' evaluates to false.
    [152C:23D8][2013-09-06T21:53:10]: Planned package: x86Drivers, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [152C:23D8][2013-09-06T21:53:10]: Condition 'NOT VersionNT64' evaluates to false.
    [152C:23D8][2013-09-06T21:53:10]: Planned package: x86Runtime, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [152C:23D8][2013-09-06T21:53:10]: Condition 'NOT VersionNT64' evaluates to false.
    [152C:23D8][2013-09-06T21:53:10]: Planned package: x86SDK, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [152C:23D8][2013-09-06T21:53:10]: Plan complete, result: 0x0
    [152C:23D8][2013-09-06T21:53:10]: Apply begin
    [1C14:127C][2013-09-06T21:53:15]: Caching executable from: 'C:\Users\NEat\AppData\Local\Temp\{3b3ac1dc-58d3-4490-af51-0c99b2a09156}\.be\KinectSDK-v1.7-Setup.exe' to: 'C:\ProgramData\Package Cache\{3b3ac1dc-58d3-4490-af51-0c99b2a09156}\KinectSDK-v1.7-Setup.exe'
    [1C14:127C][2013-09-06T21:53:15]: Registering bundle dependency key: {3b3ac1dc-58d3-4490-af51-0c99b2a09156}, version 1.7.0.529
    [152C:2DF4][2013-09-06T21:53:16]: Error 0x80004005: Failed to extract all files from container.
    [152C:19C8][2013-09-06T21:53:16]: Error 0x80004005: Faild to begin and wait for operation.
    [152C:19C8][2013-09-06T21:53:16]: Error 0x80004005: Failed to extract payload: a12 from container: WixAttachedContainer
    [152C:19C8][2013-09-06T21:53:16]: Failed to extract payloads from container: WixAttachedContainer to working path: (null), error: 0x80004005.
    [152C:19C8][2013-09-06T21:53:16]: Error 0x80004005: Failed to cache packages.
    [152C:23D8][2013-09-06T21:53:16]: Error 0x80004005: Failed while waiting for cache thread to complete before executing.
    [1C14:127C][2013-09-06T21:53:16]: Removing bundle dependency key: {3b3ac1dc-58d3-4490-af51-0c99b2a09156}
    [1C14:127C][2013-09-06T21:53:16]: Removing cached bundle: {3b3ac1dc-58d3-4490-af51-0c99b2a09156}, from path: C:\ProgramData\Package Cache\{3b3ac1dc-58d3-4490-af51-0c99b2a09156}\
    [152C:23D8][2013-09-06T21:53:16]: Apply complete, result: 0x80004005 restart: No
    [152C:23D8][2013-09-06T21:53:32]: Shutting down, exit code: 0x0

    Friday, September 6, 2013 9:08 PM
  • Note you cannot use the Xbox 360 version of a Kinect with Windows. You have to specifically be using the Kinect for Windows version of the hardware.

    http://www.microsoft.com/en-us/kinectforwindows/
    Saturday, September 7, 2013 7:52 AM
  • The issue looks to be with package deployment with the ProgramData folder. Do you have the correct permissions(Administrator) access to install? When you are installing the SDK/Toolkit, is the sensor currently connected or disconnected? Are there previous installs of the SDK or other third party Kinect SDK's/Drivers already installed? 

    Are you installing the SDK from a local copy of the installer or did you just click the link from the website?

     

    Carmine Sirignano - MSFT


    Monday, September 9, 2013 7:42 PM