Kinect not available!

Question

Hello,

I have a Kinect for XBox One and the Windows USB adaptor. When I first plugged it in, it installed the necessary drivers, and I see them in Device Manager. I have the SDK v2.0 installed. I tried rebooting the computer and also the Kinect. I have a computer that meets the Kinect specs. When I run one of the WPF examples, it says "Kinect not available!", and likewise it doesn't work when I run Kinect Studio.

I tried rebooting my computer and re-plugging the Kinect multiple times, but it still won't work. What is wrong? Is my Kinect faulty? But why then was it detected when I plugged it in?

Thanks in advance.

Answer 1

I ran the Kinect Configuration Verifier and everything looks good except the USB device, which says I'm using a supported USB 3.0 port with unknown bandwidth, so it might not work.

Answer 2

Hi KimKinect,

This is a tricky issue to diagnose.  You may have an unsupported configuration.  However, I spoke with a few people and they suggested that the PCI slot with the USB3 controller might either be misconfigured or insufficient to get the full bandwidth from USB 3.  A peer pointed me to what looks like a fantastic resource to diagnosing this issue:

http://blogs.msdn.com/b/usbcoreblog/archive/2012/06/27/how-to-determine-whether-a-usb-3-0-device-is-operating-at-superspeed.aspx

Cheers,

Darax