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App stuck in publishing

    Question

  • My app stuck in Waiting for release - publishing since 11 Apr (more than 2 weeks). This prevent me from updating my app. Please fix that.


    • Edited by Svpam111 Tuesday, April 26, 2016 8:35 AM
    Tuesday, April 26, 2016 8:34 AM

All replies

  • Hi Svpam111,

    for solving your problem connect with support, we cannot do any thing

    Support 

    Tuesday, April 26, 2016 9:37 AM
  • Hi,

    How can I connect with support?. I see the feedback box in my dashboard.  I send the comment from my dashboard. But I don't know how I can get the response.

    Thank you.
    Thursday, April 28, 2016 3:47 AM
  • in the above reply I set HiperLink for you 
    Thursday, April 28, 2016 11:41 AM
  • Hello Svpam111,

    As indicated by Azat, if you still experiencing this issue, please create a request with us here through your developer account so we may assist you appropriately. Thank you!

    Saturday, April 30, 2016 10:56 PM
  • Thank you. My app now is being checked.

    But I have other problem. All of my app suddenly show attention needed on dashboard (apps were published and in the store) . When I check in the apps, nothing was showed. Could you please let me know what it is?



    • Edited by Svpam111 Friday, May 6, 2016 7:52 AM
    Friday, May 6, 2016 7:50 AM
  • Hi Svpam111,

    During February windows store change its policy about age category for all markets  , and all apps must renew their policy..Do you renew policy for your apps?


    Friday, May 6, 2016 10:50 AM
  • Hi Azat,

    Everything is normal again.  I will check the policy. Thank you for feedback. 

    Saturday, May 7, 2016 12:47 AM