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Windows Logs show "Event ID 264" Warning RRS feed

  • Question

  • Hi,

    Our customer report that there is one waring log in windows logs. Please check below message.

    The O.S. is windows 8.

    ------------------------------------------------------------

    Log Name:      System
    Source:        Win32k
    Date:          6/13/2013 6:18:02 PM
    Event ID:      264
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      test
    Description:
    A multi-touch device reported inconsistent contact information.

    ------------------------------------------------------------

    But

    (1) The multi-touch device has passed the WHCK. And,

    (2) we also double-check it the device pass the descriptor check by Microsoft's tool "tizer Report DescriptorChecker".  The device did pass the test.

    I know there are many ic vendor has the same problem. No one has solution yet.

    Did MSFT has solution for this or any other test tool which can help to find the root cause? The log is created by System.

    Best Regards,

    Caro Lin

    Thursday, June 20, 2013 10:19 AM

Answers

  • I would suggest contacting Microsoft product support

    d -- This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, June 20, 2013 2:34 PM