get back my account RRS feed

  • Question

  • It seems I haven't logged on to my account for a while. Then I was asked to provide a security code when I try to log on this time. Below is the info.

    Help us protect your account

    Before you can access sensitive info, you need to verify your account with a security code. How would you like to receive your code?

    The only option is Text(***)***_**61.

    I was asked to input my cell phone number last 4 digit including 61.

    I did but I don't receive any security code on my cell phone. How do I do?

    Great Wall

    Friday, December 27, 2013 7:28 AM