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DVD/CD-ROM drive disappeared

    Question

  • Hi

    I mounted an ISO file (a new feature of Windows 8) with success ...

    Then l ejected the ISO file from the virtual drive and the physical DVD RW Drive also disappeared ...

    Restarting the machine does not resolved the problem

    The DVD RW Drive is gone ...

     

    cheers

    Luciano

     

    Monday, October 10, 2011 11:01 PM

All replies

  • Maybe attempting a System Restore to an earlier date and time might help.

    You can access the System Restore menu by going to the Metro Start menu and navigate to Control Panel > More settings > System and Security.  Under Action Center there is a link to "Restore your computer to an earlier time" that begins the System Restore program. Once it loads, follow the prompts to select a previous time when you know the computer recognized your optical drive.

    Let us know your results. ^_^

     

    rafael


    Microsoft Consumer Software & Services Support (CS3)
    Monday, October 10, 2011 11:42 PM
    Answerer
  • Hi Rafael

    Sorry, but your suggestion does not resolve the problem ...

    System restore completed successfully to 07-10-2011 when DVD RW drive was present ...

    My test machine is matherboard Intel D975XBX - Pentium D 3.20 GHz - 4 GB RAM

    Dual Boot Windows 8 from VHD using Windows Setup by Shannon Fritz in Infrastructure

     

    Cheers

    Luciano

     

    Tuesday, October 11, 2011 12:16 PM
  • Luciano,

    Have you tried put CD/DVD media in your physical DVD RW Drive and see if it comes back?   Is your DVD RW Drive is on SATA cable?

    Tuesday, October 11, 2011 1:00 PM
    Answerer
  • Eric,

    Yes, i have tried it without success ...

    My DVD RW Drive in on PATA cable - Model is SONY DW-G120A

    Tuesday, October 11, 2011 1:42 PM
  • Luciano,

    Thank you for posting your feedback, we want to make sure we get the right info including your log files.  Can you also submit feedback using the Windows Feedback Tool from the Connect Site associated with your Windows Developer Preview program? If you’re an MSDN subscriber, the information on how to join the Connect program is included on the download page where you installed Windows Developer Preview.  There’s a link to the Connect site and an invitation code that you can click on to join using a Windows Live ID account. If you’re not an MSDN subscriber follow this limited use link to join the Connect program and then follow the steps here

    Tuesday, October 11, 2011 1:58 PM
    Answerer
  • Eric,

    I have submitted the report ...

    I am not an MSDN subscriber with limited experience submitting reports ...

    Hope is sufficient ...

     

    Cheers

    Luciano

     

    Tuesday, October 11, 2011 3:40 PM
  • You might try SFC /scannow and see if that will help with any corrupt system files. 

    From the start page, type in CMD. Click and go to Advanced box on the right side.
    Select Run as Administrator.
    Type in: SFC /scannow. 
     

    This will check for any integrity violations and fix any corrupted operating system files.

    Then check again to see if you see the DVD/CD-Rom Drive.


    Marilyn
    Thursday, October 13, 2011 6:20 PM
    Moderator