Push Notifications not getting displayed if the message contains any non-English characters

Question

When trying to send localized notifications to the users from server, if the notification content contains any non-English character then the notification is not getting displayed. 

WNS is responding with 200 OK i e The notification was accepted by WNS.

Do we need to set any preferences while sending the request, we've tried setting the lang attribute in Toast Xml's <Visual>, <Binding>, <Tile> 

Answer 1

Hi Pavan842,

What kind of non-English character included in your app, can you share some of them with me for a testing?

Take a look at the sample from MSDN code center, http://code.msdn.microsoft.com/windowsapps/toast-notifications-sample-52eeba29, I tried to set some non-English characters into the toast xml and all works fine.

I guess that there might be two reasons: 1, your WNS server cannot recognize non-English character. 2, the non-English character translated to a strange which make your toast XML looks strange therefore your client cannot resolve it.

--James

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Answer 2

Hi Jamles Hez,

Here's the content of one our notification in 3 different languages

English:

user1name and 4 other people have commented on photos/videos 

German:

user1name und 4 andere Personen haben Fotos/Videos

French:

user1name et 4 autre(s) personne(s) ont commenté des photos/vidéos 

This notification is getting displayed when users locale is either English or German but not when its French because of é character. So, we tried removing é char and notification got displayed

Answer 3

Hi Pavan842,

Well, to remove the é character seems to be a solution, at least it works.

Ok, this could be the system limitation.

--James

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Answer 4

Hi Jamles Hez,

Is this a limitation at WNS if so, are there any plans for up-gradation?

I could n't find any official documentation as such, can you point me to it.

Answer 5

Sorry I can't tell, I don't have a test environment off hand to reproduce your issue, but I will figure it out later and talk to some senior engineer to see if this is the limitation of WMS or the Operation system. And I will update you later.

Best Regards,

--James

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Answer 6

Thanks for you response, will be waiting for your update.

Answer 7

Hello,

This is a known issue that we are currently tracking. I can't give you an E.T.A on a workaround or fix but we are aware of it and actively working to find a resolution.

Thanks,

James

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Windows SDK Technologies - Microsoft Developer Services - http://blogs.msdn.com/mediasdkstuff/

Answer 8

Hello,

This is a known issue that we are currently tracking. I can't give you an E.T.A on a workaround or fix but we are aware of it and actively working to find a resolution.

Thanks,

James

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Windows SDK Technologies - Microsoft Developer Services - http://blogs.msdn.com/mediasdkstuff/

Hi! Is the problem fixed as for now? Because I'm facing exactly the same: app gets push notifications in English without any problems, but push's in i.e. Ukrainian just aren't getting displayed.