Custom Domain & Office 365 Tenant ( MSDN Subscription )

Question

My issue :

-          I have a tenant in Office 365

• Tenant : virtuallab.be
• Developpers License of MSDN
  

-          I have a tenant in Windows Azure

• Tenant : thomascollierdriveit.onmicrosoft.com
• MSDN License
  

I have added a custom domain name to my Office365 tenant with success. When I try to add the same custom domain to my Azure Subscription, I cannot verify, I receive this error :  Could not verify this domain because it was previously configured for your tenant or for another tenant

I have added a custom domain name to my Office365 tenant with success. When I try to add the same custom domain to my Azure Subscription, I cannot verify, I receive this error :  Could not verify this domain because it was previously configured for your tenant or for another tenant.

Office 365 has Active Directory of Azure in the background, so I assume that this has been propagated to another account, on which I have no access on Azure as part of Office 365. For me it is OK to merge the Azure Account with the Office 365 Azure account, or even move the subscription to that account. I have nothing on my Azure Subscription that I need, as I am testing software for development

But I have no means to open a ticket or to have someone look at this issue. How can I get support for this issue?

I have created a ticket on Office 365 allready, but they closed it, as it is a Azure issue. ( Case ID : SRX1265216033ID )

Can someone help me with this issue?

Answer 1

Hello,

Thank you for posting. We are investigating on the same and would get back as soon as possible. Appreciate your patience.

Regards,

Neelesh 

Answer 2

Hello,

Thank you for posting. We are investigating on the same and would get back as soon as possible. Appreciate your patience.

Regards,

Neelesh 

Do you have an update on this issue? 

Answer 3

Is there any support here? 

There is no way for a MSDN Bizspark to get support? 

I have created a ticket with Office 365, closed, because it is an Azure issue
I have created a ticket with Bizspark, closed because it is an Azure issue
I have created a ticket with Azure billing, as that is the only way I can open a ticket, closed, because not billing.
I have created a Support Request on this forum, but nothing happens... 

Is this the way support works, I am guessing this is not the way I would like to sell things in the future...

Please advice...

Answer 4

@NeeleshR

Still no response. I have checked your history, and all I ever saw where posts of you with the message "Thank you for posting. We are investigating on the same and would get back as soon as possible. Appreciate your patience.".

When is someone going to answer?

Answer 5

Hi Thomas,

I am going to assume that your logged into Azure with a Microsoft Account (Live ID) which means a new AAD is created for you by default. In this scenario you need to in essence grant your MSA access to your existing Azure AD which is the one that as created as part of you signing up for Office 365 in this case.

I have written some instructions on how to do this, and also change the Default Directory Associated to your Subscription so that you can assign your existing AAD Accounts as Co-Administrators so that going forward you won't have to rely on the MSA (it's actually better practice in the Enterprise to use AAD Accounts across all Microsoft Online Services anyhow, Not MSAs).

Please review the following article: http://www.edutech.me.uk/active-directory/link-microsoft-office-365-organization-account-to-windows-azure-subscription/

Once you have done this if you log a support case the Subscriptions Team will be able to assist you with transferring the Account Administrator over to a Work Account aka Organizational Account so that you no longer need to use your MSA.

Note: If your MSA is [e-mail] and you have an account in the same namespace in Azure AD (O365) you must first change the Service Admin to an alternative MSA Example: [e-mail] in order to complete the step in the article. If your current MSA does not match an account that already exists in the AAD then ignore this and just continue with the steps in the Article.

I hope that helps, if you have any further questions please be sure to respond and I'll get back to you.

Kindest Regards,

James.

Answer 6

Hi Thomas,

I am going to assume that your logged into Azure with a Microsoft Account (Live ID) which means a new AAD is created for you by default. In this scenario you need to in essence grant your MSA access to your existing Azure AD which is the one that as created as part of you signing up for Office 365 in this case.

I have written some instructions on how to do this, and also change the Default Directory Associated to your Subscription so that you can assign your existing AAD Accounts as Co-Administrators so that going forward you won't have to rely on the MSA (it's actually better practice in the Enterprise to use AAD Accounts across all Microsoft Online Services anyhow, Not MSAs).

Please review the following article: http://www.edutech.me.uk/active-directory/link-microsoft-office-365-organization-account-to-windows-azure-subscription/

Once you have done this if you log a support case the Subscriptions Team will be able to assist you with transferring the Account Administrator over to a Work Account aka Organizational Account so that you no longer need to use your MSA.

Note: If your MSA is [e-mail] and you have an account in the same namespace in Azure AD (O365) you must first change the Service Admin to an alternative MSA Example: [e-mail] in order to complete the step in the article. If your current MSA does not match an account that already exists in the AAD then ignore this and just continue with the steps in the Article.

I hope that helps, if you have any further questions please be sure to respond and I'll get back to you.

Kindest Regards,

James.

I have added the Azure Active Directory of Office 365 to my Tenant, now it works. 
Thank you!

Answer 7

This solution is valid ?

I found thread where Microsoft Support wrote

"you cannot add the same domain in different Microsoft services at present"

http://community.office365.com/en-us/f/148/t/271435.aspx

Answer 8

Yes, This solution is valid. 

A company can only verify the domain name against a single Azure Active Directory Instance, This Directory Service should be used across all Microsoft Online Services weather that be Office 365, Dynamics CRM, Intune or Microsoft Azure. 

In that scenario, If you want to add the domain to a Azure Website you can do that totally independent of Microsoft Azure Active Directory. I shall respond to that thread on the Office 365 Community. 

Thanks, 

James.