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Salseforce Exchange integration RRS feed

  • Question

  • Hi, I'm trying to set up an exchange server for integration with Salseforce. I opened a ticket in Salsceforce because the configuration does not seem to work. Support says that the server does not yet present the publicly exposed METADATA endpoint URL.
    In the screenshots, you can only see the URL of the returned EWS endpoint, but an error occurs when you try to retrieve the callback token for authentication with your Exchange server with the help of the metadata URL . ("Failure is happening when we are trying to fetch the callback to authenticate against their Exchange server with the help of Metadata URL.")
    I checked the microsoft support (https://docs.microsoft.com/en-us/outlook/add-ins/inside-the-identity-token) but I can't understand what I need to configure.
    Can you help me?
    Thank you

    Michele Trabanelli
    Wednesday, April 24, 2019 7:12 AM

All replies

  • Ciao, non ho capito bene cosa ti serve. Cosa intendi per "integrare con Salesforce"? io la conosco come un'azienda USA che offre svariati servizi...

    Di primo acchito non mi sembra una cosa risolvibile però a livello forum..

    Il forum è in italiano. Posta la domanda in italiano e spiegaci un po meglio che vediamo di capire esattamente cosa ti serve.

    ciao.

    A.

    Thursday, April 25, 2019 2:26 PM
  • Ciao, brevemente:

    Ho un cliente, con Exchange 2016, che vuole integrare il gestionale SalesForce (ha un plugin attivabile in Outlook o in OWA) al server Exchange.

    Ho seguito tutti i requisiti richiesti da Salseforce (pubblicazione Exchangem, acquisto ceritificato Geotrust ecc...) ma ancora il plugin non funziona. 

    Ho da subito contattato il supporto Salesforce, il T3 mi ha risposto cosi:

    L'errore sta nell lURL dell'endpoint METADATA esposto pubblicamente.
    Nelle schermate, è possibile vedere solo l'URL dell'endpoint di EWS restituito, ma si verifica un errore quando si tenta di recuperare il token di richiamata per l'autenticazione con il proprio server di Exchange con l'aiuto dell'URL dei metadati. ("failure is happening when we are trying to fetch the callback token for authenticating against their Exchange server with the help of Metadata URL." )

    Ho provato a leggere le seguenti note Microsoft  (https://docs.microsoft.com/en-us/outlook/add-ins/inside-the-identity-token)

    Sinceramente non capisco cosa ci sia da modificare ne come farlo, non trovo riferimenti a comandi in Shell ne sull'interfaccia di Exchange.

    Grazie in anticipo

    Friday, April 26, 2019 8:14 AM
  • Hi Michele,

    Based on your description, you are deploying Exchange server integration with Salesforce, and it got stuck since the Exchange server does not yet present the publicly exposed METADATA endpoint URL.

    To be honest, I am not familiar with METADATA. After a research, I find that publishing Metadata endpoint requires coding ways, here is a document link related this: Publishing Metadata Endpoints. But that is all I could tell you so far, to research the issue in depth and better resolve it, I will help you move the thread to a more appropriate forum: Exchange server development.

    Thanks for your understandings!

    Regards,

    Manu Meng


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    • Edited by Manu Meng Friday, April 26, 2019 8:22 AM
    Friday, April 26, 2019 8:21 AM