Add-in is listed and enabled in Exchange admin center but does not appear above the user's emails. RRS feed

  • Question

  • On one Office 365 business account the add-ins do not appear to work and are not visible to the user.  I have added the manifest and enabled the add-in for all users, yet it does not appear inline with the users email.  It also does not appear in the user's "My Add-ins" page. There are other add-ins already listed in the Exchange admin center (also enabled and provided to everyone) which also do not work or appear in the 'My Add-ins" page.

    The only add-in text which appears above a selected email is "Action Items".
    However, if I add an add-in from the store (e.g. Evernote) it appears as an icon in the top right corner.

    Please note our add-in works fine with other Office 365 business accounts.

    What can I do to get the add-in to appear?

    • Edited by Chris Dewar-English Monday, January 30, 2017 10:23 AM Repasted with plain text to remove the strange font size changes throughout
    Thursday, January 26, 2017 11:48 AM