SSL Connection by digital certificate Failed RRS feed

  • Question

  • Dear All

    We have a customer having problem to access our https web site by his certificate. While he is using Vista and IE9

    1. When he connect to our https website, he does get a prompt for the selection of the certificate

    2. After he has selected the certificate and click on OK to prompt, the webpage immediately shows "Internet Explorer cannot display the webpage"

    3. Normally, A prompt for the Pin Code (The certificate was stored in a smart card)  should appear after the certificate selection, but that was missing at his side. (That's the reason that IE show "internet explorer cannot display the webpage".)

    Things already checked

    1. He does add our https website to the trusted zone.

    2. I can re-create his situation by running IE on without add-ons mode (but  the time when the system looking for a certificate is much shorter at his side) 

    My questions are

    Do anyone have any idea that what is actually missing to that user's computer? (As I don't think there is problem to our server since he is the only one getting this problem.)

    What are the required ActiveX or Add on need to be run for the handshake process??

    Any suggestion/idea is welcome.




    • Moved by Jesse Jiang Wednesday, March 28, 2012 3:36 AM (From:Internet Explorer Extension Development)
    Monday, March 26, 2012 7:02 AM

All replies

  • Hello,

    I think your issue should be raised in the Application Security for Windows Desktop. I believe they will know more information of this issue than us, and I will move this one to that forum.

    Thanks for your understanding,

    Best regards,

    Jesse Jiang [MSFT]
    MSDN Community Support | Feedback to us

    Wednesday, March 28, 2012 3:36 AM
  • I am guessing that IE took the client certificate selected, and tried to invoke the CSP, but then it failed.

    "internet explorer cannot display the webpage" meaning "something went wrong, but no hints to you."

    The problem could be in one of:

    OS,  (Does it work on Win 7)

    Certificate,  (Is it properly linked to a smartcard CSP?)

    CSP implementation

    PC/SC driver

    Smartcard reader

    Card  (Does his card work otherwise?)

    I suggest narrowing the problem down some by trying other computers with the same card, and checking what configurations do work.

    Wednesday, March 28, 2012 7:16 PM