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Brazil: ESRB rating is ignored / refused

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  • I've submitted my game to a lot of markets, except  Brazil.
    Every time I submit to Brazil, it's getting refused because of missing game ratings. I submitted an ESRB rating, attached GDF file, but every time it's refused. The message is the same every time, even when I ask the testers to give me a bit more information. They just don't read that it seems.

    ESRB rating should be accepted, see here: http://blogs.windows.com/windows/b/buildingapps/archive/2014/07/14/tips-for-submitting-apps-in-markets-that-require-an-age-rating.aspx

    I mailed with support, but they can't help me any further. The testers just click the same "Reply with default answer" every time, also useless and pretty annoying. Support said to ask the question here, so could anyone please help me?

    Saturday, July 26, 2014 5:15 AM

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