MS 2008R2 Server "Threw An Exception." Can't access via RDP. Alternatives? RRS feed

  • Question

  • Hi!

    I'm working on an MS Windows 2008R2 Server that "Threw An Exception" due to a citrix Xenapp install. Basically, every time I boot I get this error now. Once I click okay the screen goes black - no access or server response.

    I need to regain access to apply a Hotfix or uninstall Xenapp. 

    Is there any way to remotely boot the VM into safe mode via remote desktop or other (powershell?) in order to apply these fixes?


    Thursday, July 3, 2014 3:11 PM


  • Hi,

    Based on my experience, when using RDP into the windows operating systems VMs in Windows Azure, it is not possible to boot into the safe mode as it seems that RDP cannot work in safe mode.

    In addition, since you cannot RDP into that VM, I recommend you to check the endpoint for remote PowerShell and follow the link below to connect to that VM via remote PowerShell, then using windows powershell cmdlets to uninstall Xenapp.

    Remote PowerShell in Azure IAAS Virtual Machines

    In addition, where did you install Xenapp? If it is in D:\ and there is no important data in D:\, maybe you can resize the VM to see if the issue persists.

    Best regards,


    • Edited by Susie Long Friday, July 4, 2014 5:01 AM
    • Marked as answer by Susie Long Friday, July 11, 2014 5:12 AM
    Friday, July 4, 2014 5:00 AM