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Silverlight not acknowledged RRS feed

  • Question

  • When I try to use the Clark County Open Web Info Mapper, it requires me to install silverlight (silverlight is already installed) I've uninstalled and then reinstalled it and it (the clark county website) still asks to install silverlight. Please help
    Friday, March 4, 2016 1:30 AM

Answers

  • Hi rnickerl,

    Could you please tell us which browser and OS are you using?

    Please check whether you browser and OS support Silverlight from below link which list all supported OS and browsers.

    http://www.microsoft.com/getsilverlight/locale/en-us/html/installation-win-SL5.html

    If both of them are listed in above table, please check whether your browser has enable Silverlight. For example, in IE, please open Tools -> Manage Add-ons -> All Add-ons. Then find out Silverlight and enable it.

    If other type of browser, please feel free to let me know.

    Best Regards,
    Weiwei

    Friday, March 4, 2016 9:12 AM
    Moderator

All replies

  • This is the web address asking for silverlight: http://gisgate.co.clark.nv.us/openweb/
    Friday, March 4, 2016 1:38 AM
  • Hi rnickerl,

    Could you please tell us which browser and OS are you using?

    Please check whether you browser and OS support Silverlight from below link which list all supported OS and browsers.

    http://www.microsoft.com/getsilverlight/locale/en-us/html/installation-win-SL5.html

    If both of them are listed in above table, please check whether your browser has enable Silverlight. For example, in IE, please open Tools -> Manage Add-ons -> All Add-ons. Then find out Silverlight and enable it.

    If other type of browser, please feel free to let me know.

    Best Regards,
    Weiwei

    Friday, March 4, 2016 9:12 AM
    Moderator