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Support for inaccurate data or addresses RRS feed

  • Question

  • If there were, would it be possible to report incorrect data?
    and if so, how soon would the reports be managed?

    thanks

    Pluservice

    Thursday, March 14, 2019 10:59 AM

Answers

  • There are several ways in which data issues can be reported to Azure Maps. 

    •  Base map data (roads/labels) can be reported directly to TomTom (data provider for Azure Maps) using the MapShare reporter https://www.tomtom.com/mapshare/tools/
    •  If you have an Azure support contract, you can contact the Azure Support team and they will ensure it gets to the right people.
    •  Reporting issues on the forums will also get picked up by the Azure Maps team and directed to the right people. 
    • The Azure Maps team is also work on creating a data bug reporting tool for customers as well which should be available in the next few months. Azure Maps uses multiple data providers for different things (I.e. imagery, IP Address geolocation data...) and this tool will make it easier to report any data issue with Azure Maps.
    Friday, March 15, 2019 4:15 PM

All replies

  • Hi,

    Can you provide more details about the issue? What are the coordinates you are trying?

    Thursday, March 14, 2019 2:23 PM
    Moderator
  • Hello,
    This post is not for reporting a problem but to request information:
    We are evaluating whether to adopt "Azure Maps" and we would like to understand what kind of support is available for the map data.
    Google, for example, allows users to report incorrect map data whether they are addresses, roads or POIs and will correct them in a reasonably short time.
    TomTom allows users to report errors, inaccuracies or updates from the MapShare reporter https://www.tomtom.com/mapshare/tools/

    thanks

    Pluservice

    Friday, March 15, 2019 9:51 AM
  • There are several ways in which data issues can be reported to Azure Maps. 

    •  Base map data (roads/labels) can be reported directly to TomTom (data provider for Azure Maps) using the MapShare reporter https://www.tomtom.com/mapshare/tools/
    •  If you have an Azure support contract, you can contact the Azure Support team and they will ensure it gets to the right people.
    •  Reporting issues on the forums will also get picked up by the Azure Maps team and directed to the right people. 
    • The Azure Maps team is also work on creating a data bug reporting tool for customers as well which should be available in the next few months. Azure Maps uses multiple data providers for different things (I.e. imagery, IP Address geolocation data...) and this tool will make it easier to report any data issue with Azure Maps.
    Friday, March 15, 2019 4:15 PM
  • Thanks

    Pluservice

    Tuesday, March 19, 2019 8:49 AM