New outlook 15 will not open after changing location of .pst file RRS feed

  • General discussion

  • I successfully installed outlook 15 with my old .pst file from outlook 2010 from a thumb drive. I could receive and send emails.   I am using windows 8.1. What I did not realize is that it defaulted to the thumb drive went I reopened later. I have removed the drive after install. So outlook kept looking for the file on the thumb drive. after trying repeatedly to move the file to other locations, I could not get outlook to accept it. I did get a message when moving it about administrative privileges to move but assumed I had them since I am only user.  I finally completely uninstalled Office 2013 and reinstalled to reset and try again.  But now Outlook 15 pops up with this error and will not even open Outlook.

    "Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. the operation failed." I am a loss as what to do. I cannot get outlook to even open itself.

    • Edited by kcpdetp Friday, December 6, 2013 2:12 PM
    Friday, December 6, 2013 1:43 PM

All replies

  • Hello kcpdetp,

    It looks like you need to remove the old records from Account Settings dialog (see the Data Files tab). You can read more about this in the Where is my Outlook pst-file located? article.

    Note, if you are unable to open Outlook at all you need to open the Mail applet from the Control Panel for managing data files.

    Friday, December 6, 2013 2:18 PM
  • I am afraid Outlook is completely hosed. When I try to open the applet in the control panel, nothing happens. it will not open. what I am puzzled about is uninstalling Office 2013 and reinstalling did not seem to help. Any suggestions would be helpful.  I have a new laptop that does not do mail...bummer.  Are other folks having problems with Windows 8.1.  This is troubling.
    Friday, December 6, 2013 3:18 PM
  • Okay. The last resort is to open the windows registry editor (the regedit.exe utility). Locate the following hive in the registry:

    Now you can find and rename your profile name temporarily and then close the editor. Are you able to open the Mail applet from Control Panel? If so, please try to create a new profile. Does it work now?
    Friday, December 6, 2013 3:43 PM
  • A couple of things to note

    #1 - This is a forum for Outlook developers so question/issue would be better posed in one of the following Microsoft Answers forums

    Microsoft Answers


    Microsoft Outlook - IT Pro

    #2 - In the interests of time - re: the Control Panel Mail app issue - the following should resolve the problem which would then let you create a new Outlook profile.

    Error Opening Outlook and Control Panel's Mail Applet

    The above results in the <Windows Messaging Subsystem> getting recreated

    Any follow-up questions to this should be posed in one of the forums identified above.

    Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt"

    Friday, December 6, 2013 9:22 PM
  • Karl,

    I have already answered on questions and proposed the same solution (see above).

    Saturday, December 7, 2013 8:21 AM
  • Primary purpose of my initial reply was in reference to item #1 along with the last sentence regarding follow-up questions. Development/programming questions posed in end-user forums (for which this entire thread is applicable) are similarly re-directed to this or whatever development forum is relevant.

    Regarding the specific issue of the Control Panel not getting invoked, on reviewing the info regarding the Windows Messaging Subsystem - that would also not be applicable in a pure O'2013 environment. In that case the <Profiles> key would be renamed to eliminate all profiles. While renaming the current <default> profile <may> resolve the problem especially if only one profile exists - there are sufficient examples where that is not the case and the <Windows Messaging Subsystem> key gets recreated. If you read the response, it differed from yours.

    In any case, replies here are not a contest. The more appropriate forum(s) for the specific question/problem have been provided.

    Karl Timmermans [Outlook MVP] "Outlook Contact Import/Export/Data Mgmt"

    Saturday, December 7, 2013 10:23 PM
  • Sometimes even developers can get into similar situation. From my point of view this is the right place for the question. That is why I answered it here and didn't suggest or ask to move the question into another thread.
    Sunday, December 8, 2013 11:24 AM