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Problem about Windows App Certification Kit Test Results

    Question

  • Hi,

    Please help me, I ran into the trouble for test result in "Crashes and hangs test" category,  

    FAILED

    Crashes and hangs
    • Error Found: The crashes and hangs test detected the following errors:
      • Application eda40396-746e-4ea5-935f-98f238f52780_1.0.0.0_neutral__m8wq55j45v6p0 was detected by Windows Error Reporting and experienced a crash or hang.
    • Impact if not fixed: An app that stops responding or crashes can cause data loss and is a poor user experience.
    • How to fix: Investigate, debug the executable(s) in question to identify and fix the problem, then rebuild and re-test the app.
      Using Application Verifier Within Your Software Development Lifecycle

    I read the suggested link, but it's completely outdated (Revised October 2006)

    I tried to download Application Verifier (ApplicationVerifier.ia64.msi) directly from http://www.microsoft.com/en-us/download/details.aspx?id=20028, app couldn't be installed. That webpage is also outdated (12/8/2008).

    I don't know where is my app got crashed, since Windows Certification Kit doesn't really provide much information.

    Thank you, 


    Jerry

    Wednesday, June 6, 2012 11:20 AM

Answers

  • Hi Jerry -

    More information about why your application crashed will be listed in the System event log. There will be an event log entry around the time that you ran your application through the Certification Kit that will indicate exactly which executable crashed.

    We'll ensure that the link gets updated before we release Windows 8.

    Thanks,

    -Raymond


    Raymond Parsons Microsoft Corporation This posting is provided "AS IS" with no warranties and confers no rights.

    • Marked as answer by Jerrywu12 Tuesday, June 12, 2012 4:28 AM
    Monday, June 11, 2012 5:32 PM
  • In addition, Windows Error Reporting can generate dumps for you to investigate in more detail (open the .dmp / .hdmp in Visual Studio or Windbg.exe). See this documentation Collecting User-Mode Dumps for details. An example of the registry settings

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows
    Error Reporting\LocalDumps]

    "DumpFolder"=<FolderPath here>

    "DumpCount"=dword:00000010

    "DumpType"=dword:00000002


    Thanks!

    David Lamb


    Monday, June 11, 2012 5:52 PM
    Moderator

All replies

  • Hi Jerry -

    More information about why your application crashed will be listed in the System event log. There will be an event log entry around the time that you ran your application through the Certification Kit that will indicate exactly which executable crashed.

    We'll ensure that the link gets updated before we release Windows 8.

    Thanks,

    -Raymond


    Raymond Parsons Microsoft Corporation This posting is provided "AS IS" with no warranties and confers no rights.

    • Marked as answer by Jerrywu12 Tuesday, June 12, 2012 4:28 AM
    Monday, June 11, 2012 5:32 PM
  • In addition, Windows Error Reporting can generate dumps for you to investigate in more detail (open the .dmp / .hdmp in Visual Studio or Windbg.exe). See this documentation Collecting User-Mode Dumps for details. An example of the registry settings

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows
    Error Reporting\LocalDumps]

    "DumpFolder"=<FolderPath here>

    "DumpCount"=dword:00000010

    "DumpType"=dword:00000002


    Thanks!

    David Lamb


    Monday, June 11, 2012 5:52 PM
    Moderator
  • Hi Jerry -

    One quick question...are you writing a WinJS app? In other words, what application type are you trying to create? This will be helpful to know in the event that we want to make a change to the Certification Kit to handle this situation a bit more gracefully.

    Thanks,
    -Raymond


    Raymond Parsons Microsoft Corporation This posting is provided "AS IS" with no warranties and confers no rights.

    Monday, June 11, 2012 9:21 PM
  • Hi Raymond, 

    Thank you for the answer. and I just realized that the solutions are good for Desktop app, but not for Metro style app. 

    I'm working on C# Metro style app. 

    Could you please provide me better solutions for Metro style app?

    Thanks,



    Jerry


    • Edited by Jerrywu12 Tuesday, June 12, 2012 4:50 AM
    Tuesday, June 12, 2012 4:28 AM
  • Hi,

    I have the same crash result with Windows App Cert Kit but I don't know to solve the problem since when I run my application I don't have any crash.
    How can I debug and solve this crash in order to pass the test in Windows App Cert Kit?

    Update:
    I deployed the app in Release mode and now all tests have been passed.

    Saturday, June 16, 2012 9:00 AM