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Office not working on my elitebook? RRS feed

  • Question

  • Hello everyone is have purchased the elite book in use last few days NOw in my elitebook office not working properly. They ask me for serials key and the previous account is not loggingout out and the man who sell this elitebook say i don't know about this. I want to activate my account on this book.. Any one who knows how to solve this. I know this is not difficult but this is difficult for me because this create isssue for me. 

    Thanks
    • Edited by sophia061 Tuesday, January 29, 2019 10:14 AM
    Monday, January 28, 2019 10:41 PM

All replies

  • Hi sophia061,

    Is your EliteBook is brand-new or used one?
    If it is brand-new, I suppose, product key of Office is provided and yours. Please explain your situation in detail. 

    Regards,

    Ashidacchi -- https://ssl01.rocketnet.jp/hokusosha.com/default.html

    Tuesday, January 29, 2019 7:01 AM
  • this elitebook is not new i bought it online and this one is used elitebook. And i am contacting that person and they ask me that they didn't know anything more..
    Tuesday, January 29, 2019 8:40 AM
  • I'm afraid no one except previous owner can know product key you need.


    Ashidacchi -- https://ssl01.rocketnet.jp/hokusosha.com/default.html

    Tuesday, January 29, 2019 8:51 AM
  • So what should i do... I am doing little bit work as a freelancer  and i have to submit my work to client.. Will you please share anything which helps me...to solve this problem usirng this elitebook https://store.hp.com/us/en/mdp/laptops/elitebook-850#tab=features
    • Edited by sophia061 Tuesday, January 29, 2019 9:32 AM
    Tuesday, January 29, 2019 9:29 AM
  • Hi,

    I've never done this. But it would be worth trying.
    How to Find Microsoft Office Product Keys
    How to Find Your Microsoft Office 2016 or 2013 Product Key

    Regards,

    Ashidacchi -- https://ssl01.rocketnet.jp/hokusosha.com/default.html


    • Edited by Ashidacchi Tuesday, January 29, 2019 9:50 AM
    Tuesday, January 29, 2019 9:48 AM