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Problem installing kinect drivers RRS feed

  • Question

  • I'm trying to install kinect sdk 1.7. When it comes to kinect drivers, the setup stops for a while and gives me this. Same thing for 1.6, 1.0 installs fine, but none of the demos work. How do i solve this?<img alt="" src="http://social.msdn.microsoft.com/Forums/getfile/332460" />
    Monday, September 16, 2013 12:48 PM

Answers

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  • I'm trying to install kinect sdk 1.7. When it comes to kinect drivers, the setup stops for a while and gives me this. Same thing for 1.6, 1.0 installs fine, but none of the demos work. How do i solve this?<img alt="" src="http://social.msdn.microsoft.com/Forums/getfile/332460" />
    http://social.msdn.microsoft.com/Forums/getfile/332460
    Monday, September 16, 2013 12:58 PM
  • Are you an administrator on the system? Did you download the installer to the local machine before installing? Have you tried to run the installer as Administrator(right-click / Run as Administrator)? You may need to install in Safe Mode if there is security software interfering with the install of the driver.

    Can you provide the setup/install log? It should be in your temp folder.


    Carmine Sirignano - MSFT

    Monday, September 16, 2013 6:08 PM
  • I am an administrator, downloaded it from this pc(home desktop) and also have tried running it as admin. I didnt try installing it in safe mode  though. I'm away from home now, i will try installing it in safe mode and also post the log here when i get back next weekend.
    Monday, September 16, 2013 6:32 PM
  • I tried installing in safe mode. Setup fails for 1.6 and 1.7. I have tried downloading again. Still the same. I checked the setup logs. It gives me this

    [05B4:05DC][2013-09-23T16:36:00]: Burn v3.6.2221.0, path: C:\Users\Subhaa.Subhaac\Desktop\KinectSDK-v1.7-Setup.exe, cmdline: '-burn.unelevated BurnPipe.{64D38B6D-6B81-4FF4-86AA-4E8DC596C12D} {FF69B4D1-D924-4D47-9510-B33951BA2225} 1156'
    [05B4:05DC][2013-09-23T16:36:00]: Setting string variable 'WixBundleName' to value '(null)'
    [05B4:05DC][2013-09-23T16:36:00]: Setting string variable 'WixBundleLog' to value 'C:\Users\SUBHAA~1.SUB\AppData\Local\Temp\Setup_20130923163600.log'
    [05B4:05DC][2013-09-23T16:36:00]: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Subhaa.Subhaac\Desktop\KinectSDK-v1.7-Setup.exe'
    [05B4:05DC][2013-09-23T16:36:01]: Loading managed bootstrapper application.
    [05B4:05DC][2013-09-23T16:36:07]: Detect 12 packages
    [05B4:05DC][2013-09-23T16:36:07]: Setting string variable 'Netfx4ClientVersion' to value '4.5.50709'
    [05B4:05DC][2013-09-23T16:36:07]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\Runtimes\x64'
    [05B4:05DC][2013-09-23T16:36:07]: Setting string variable 'Netfx4x64ClientVersion' to value '4.5.50709'
    [05B4:05DC][2013-09-23T16:36:07]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\Runtimes\x86'
    [05B4:05DC][2013-09-23T16:36:07]: Setting string variable 'VCRedistx64Installed' to value '1'
    [05B4:05DC][2013-09-23T16:36:07]: Setting string variable 'VCRedistx86Installed' to value '1'
    [05B4:05DC][2013-09-23T16:36:07]: Condition 'Netfx4ClientVersion AND (NOT VersionNT64 OR Netfx4x64ClientVersion)' evaluates to true.
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: Netfx4Client, state: Present, cached: No
    [05B4:05DC][2013-09-23T16:36:07]: Condition 'VCRTx86Installed OR VCRedistx86Installed' evaluates to true.
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: VCRTx86, state: Present, cached: Yes
    [05B4:05DC][2013-09-23T16:36:07]: Condition 'VCRTx64Installed OR VCRedistx64Installed' evaluates to true.
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: VCRTx64, state: Present, cached: Yes
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: SpeechRTx86, state: Present, cached: No
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: SpeechRTx64, state: Present, cached: Yes
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: enUSLangPack, state: Present, cached: Yes
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: x64Drivers, state: Absent, cached: Yes
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: x64Runtime, state: Absent, cached: Yes
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: x64SDK, state: Absent, cached: Yes
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: x86Drivers, state: Absent, cached: No
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: x86Runtime, state: Absent, cached: No
    [05B4:05DC][2013-09-23T16:36:07]: Detected package: x86SDK, state: Absent, cached: No
    [05B4:05DC][2013-09-23T16:36:07]: Detect complete, result: 0x0
    [05B4:05DC][2013-09-23T16:36:11]: Plan 12 packages, action: Install
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: Netfx4Client, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: VCRTx86, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Register
    [05B4:05DC][2013-09-23T16:36:11]: Condition 'VersionNT64' evaluates to true.
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: VCRTx64, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Register
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: SpeechRTx86, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [05B4:05DC][2013-09-23T16:36:11]: Condition 'VersionNT64' evaluates to true.
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: SpeechRTx64, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Register
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: enUSLangPack, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Register
    [05B4:05DC][2013-09-23T16:36:11]: Condition 'VersionNT64' evaluates to true.
    [05B4:05DC][2013-09-23T16:36:11]: Setting string variable 'WixBundleLog_x64Drivers' to value 'C:\Users\SUBHAA~1.SUB\AppData\Local\Temp\Setup_20130923163600_0_x64Drivers.log'
    [05B4:05DC][2013-09-23T16:36:11]: Setting string variable 'WixBundleRollbackLog_x64Drivers' to value 'C:\Users\SUBHAA~1.SUB\AppData\Local\Temp\Setup_20130923163600_0_x64Drivers_rollback.log'
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: x64Drivers, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: Yes, dependency: Register
    [05B4:05DC][2013-09-23T16:36:11]: Condition 'VersionNT64' evaluates to true.
    [05B4:05DC][2013-09-23T16:36:11]: Setting string variable 'WixBundleLog_x64Runtime' to value 'C:\Users\SUBHAA~1.SUB\AppData\Local\Temp\Setup_20130923163600_1_x64Runtime.log'
    [05B4:05DC][2013-09-23T16:36:11]: Setting string variable 'WixBundleRollbackLog_x64Runtime' to value 'C:\Users\SUBHAA~1.SUB\AppData\Local\Temp\Setup_20130923163600_1_x64Runtime_rollback.log'
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: x64Runtime, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: Yes, dependency: Register
    [05B4:05DC][2013-09-23T16:36:11]: Condition 'VersionNT64' evaluates to true.
    [05B4:05DC][2013-09-23T16:36:11]: Setting string variable 'WixBundleLog_x64SDK' to value 'C:\Users\SUBHAA~1.SUB\AppData\Local\Temp\Setup_20130923163600_2_x64SDK.log'
    [05B4:05DC][2013-09-23T16:36:11]: Setting string variable 'WixBundleRollbackLog_x64SDK' to value 'C:\Users\SUBHAA~1.SUB\AppData\Local\Temp\Setup_20130923163600_2_x64SDK_rollback.log'
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: x64SDK, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: Yes, dependency: Register
    [05B4:05DC][2013-09-23T16:36:11]: Condition 'NOT VersionNT64' evaluates to false.
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: x86Drivers, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [05B4:05DC][2013-09-23T16:36:11]: Condition 'NOT VersionNT64' evaluates to false.
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: x86Runtime, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [05B4:05DC][2013-09-23T16:36:11]: Condition 'NOT VersionNT64' evaluates to false.
    [05B4:05DC][2013-09-23T16:36:11]: Planned package: x86SDK, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [05B4:05DC][2013-09-23T16:36:11]: Plan complete, result: 0x0
    [05B4:05DC][2013-09-23T16:36:11]: Apply begin
    [0484:00F4][2013-09-23T16:36:12]: Caching executable from: 'C:\Users\Subhaa.Subhaac\Desktop\KinectSDK-v1.7-Setup.exe' to: 'C:\ProgramData\Package Cache\{3b3ac1dc-58d3-4490-af51-0c99b2a09156}\KinectSDK-v1.7-Setup.exe'
    [0484:00F4][2013-09-23T16:36:17]: Registering bundle dependency key: {3b3ac1dc-58d3-4490-af51-0c99b2a09156}, version 1.7.0.529
    [0484:00F4][2013-09-23T16:36:17]: Applying package: x64Drivers, action: Install, path: C:\ProgramData\Package Cache\{075687FF-27E5-4713-9E1A-704B768811D3}v1.7.0.529\KinectDrivers-v1.7-x64.WHQL.msi, arguments: '(null)'
    [0484:00F4][2013-09-23T16:36:18]: Error 0x80070641: Failed to install MSI package.
    [0484:00F4][2013-09-23T16:36:18]: Error 0x80070641: Failed to execute MSI package.
    [05B4:05DC][2013-09-23T16:36:18]: Error 0x80070641: Failed to configure per-machine MSI package.
    [05B4:05DC][2013-09-23T16:36:18]: Error 0x80070641: Failed to execute MSI package.
    [05B4:05DC][2013-09-23T16:36:18]: Error 0x80070641: Failed to execute apply.
    [0484:00F4][2013-09-23T16:36:18]: Removing bundle dependency key: {3b3ac1dc-58d3-4490-af51-0c99b2a09156}
    [0484:00F4][2013-09-23T16:36:18]: Removing cached bundle: {3b3ac1dc-58d3-4490-af51-0c99b2a09156}, from path: C:\ProgramData\Package Cache\{3b3ac1dc-58d3-4490-af51-0c99b2a09156}\
    [05B4:05DC][2013-09-23T16:36:18]: Apply complete, result: 0x80070641 restart: No
    [05B4:05DC][2013-09-23T16:36:24]: Shutting down, exit code: 0x0

    Monday, September 23, 2013 8:42 AM
  • Can you please check the content in the driver setup log @ 'C:\Users\SUBHAA~1.SUB\AppData\Local\Temp\Setup_20130923163600_0_x64Drivers.log' and see what is wrong?
    Monday, September 23, 2013 9:04 AM
  • That folder is empty
    Friday, September 27, 2013 4:48 PM
  • I have the exact same problem. Win 7, admin, UAC is off...

    Driving me nuts!

    Friday, September 27, 2013 9:17 PM
  • Error 0x80070641 means the Windows Installer service doesn't work properly.

    Could you please following the instruction http://support.microsoft.com/kb/2642495/en-us to repair the Windows Installer service on your machine?

    Monday, September 30, 2013 8:45 AM
  • I've tried all of them, still can't install the sdk, same problem

    Saturday, October 5, 2013 2:58 AM