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encryption decryption RRS feed

  • Question

  • granny needs help

    lenovo yoga had to be factory resetted and after re installing window 10, I attached my external Toshiba Canvio hard drive, but I am unable to access some encrypted folders and files.  

    When trying to decrypt a file or folder I get "an unexpected error is keeping you from applying properties to the file.

    I have a certificate thumb  LETTERS AND NUMBER 

    What to do with the certificate, where are the certificates stored how to activate them?

    error message 0x80071771 specified file could not be decrypted

    Thanks for any help.

    Saturday, July 1, 2017 3:56 AM