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Where to ask a question about "My emails are not reaching hotmail, outlook and microsoft accounts" RRS feed

  • Question

  • Hi,

    I recently posted a question about my IP being blocked from sending mail to hotmail, outlook and microsoft email accounts. I posted the question here:

    https://answers.microsoft.com/en-us/outlook_com/forum/all/my-emails-are-not-reaching-hotmail-outlook-and/b54c735a-1f04-4f5a-ba14-0132f0fe63e8

    And somebody suggested me to post it here, but I do not see any ofrum dedicated to email deliverability issues. Where should I post it?

    This is the question:

    ---------------------------

    Hi,

    I have been sending my newsletter for many years to my list of subscribers. Last week I sent about 55,000 emails to hotmail and outlook accounts. Emailing took plasce between Wednesday, Thursday and Friday and everything went fine as always.

    Today I made a test and realized that my emails do not reach hotmail and outlook inbox or spam folder and are not being bounced either. They are just missing. I contacted Microsoft Deliverability Support to check if my IP was blocked from sending mails to your servers and it was This is the response I received:

    ---------------------------------

    We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.

    Not qualified for mitigation
    64.91.229.172
    Our investigation has determined that the above IP(s) do not qualify for mitigation.
    ---------------------------------

    Well, I need an agent or somebody to investigate it further. I have joined the Junk Email Reporting program (JMRP) and Smart Network Data Services program (SNDS).


    Smart Network Data Services program (SNDS) shows a complaint rate <0.1%, I use valid DKIM, SPF and DMARC records and I have been following best email sending practices from years to my legitimate subscribers including an easy way to unsubscribe described in each email (including List-Unsubscribe header) and only sending emails to subscribers that already have given me permission to do it. I have been doing it for more than 10 years without problem at all

    The proof is that I have  a complaint rate of < 0.1% by your Smart Network Data Services program (SNDS) which does not qualify me as an spammer at all. On top of that this IP is not blacklisted in ANY of the most popular blacklist listsas you can check it in the following services:

    https://dnschecker.org/ip-blacklist-checker.php

    https://mxtoolbox.com/blacklists.aspx

    I am asking to an agent to review my case and check all these facts that do NOT qualify me as an spammer and, please, unblock me from sending mail to microsoft accounts like hotmail, outlook, etc.

    -----------------------------------------

    Thanks for your help :)


    Sunday, August 11, 2019 10:50 AM

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