Unable to add work email in Outlook 365


  • Event viewer logs shows Error: 0xCAA50021 Number of retry attempts exceeds expectation.
    Exception of type 'class Exception' at operation.cpp, line: 27, method: Operation::Retry.

    Source AAD, Event ID - 1098

    • Edited by teckOL Thursday, March 14, 2019 1:21 PM
    • Moved by Marilee Turscak - MSFT Friday, March 15, 2019 12:16 AM Question unrelated to Azure Active Directory
    Thursday, March 14, 2019 1:20 PM

All replies

  • Can you please include a screenshot? At what point do you receive this error? 

    Please refer to the troubleshooting guides for adding an email account to Outlook.

    Friday, March 15, 2019 12:14 AM
  • Hello teckOL,

    What code do you use for adding accounts in Outlook?

    Note, the forum is for developers. I'd suggest posting non-programming questions to the web site instead. There you also may find similar forum threads:

    1. Outlook 2016 acct set up errors
    2. Something went wrong - unable to add new accounts Outlook 2016

    Finally, have you tried to add a new account through the Mail applet in the Control Panel?

    profile for Eugene Astafiev at Stack Overflow, Q&A for professional and enthusiast programmers

    Friday, March 15, 2019 4:52 AM