HCM relays disconnecting until the service is restarted.

Question

Hi, I have 3 relays connected at a client's site which randomly disconnect. Once the service is restarted they connect ok again. I have enabled logging to System.Net.trace.log

Can I dm a link to my log file? The connection was fine on the 29th but was down on the 2nd after the weekend.

Answer 1

You can check the troubleshooting article for HCM issues: https://docs.microsoft.com/en-us/azure/app-service/app-service-hybrid-connections#troubleshooting and see if it helps.

Also, you can check the troubleshooting hybrid connection with logging: https://blogs.msdn.microsoft.com/waws/2017/06/26/troubleshooting-hybrid-connections-with-logging/ . 

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Answer 2

I am using the hostname dns and not the ip on the end point.

I have added suggested logging also and have a log file for your review.

Answer 3

Could you provide us the log files excluding the PII/sensitive data?

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Answer 4

Can I pm you the link to the file, it's about 400mb?

Answer 5

Since this is a public forum, we don’t support for “Private Message”. It would be better to create a Technical Support Ticket. Our engineers would help you to resolve your issue.

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