App Certification Failure - Failed to Install on Xbox One RRS feed

  • Question

  • Today we received a failure never seen before.  Our app was failed because it failed to install on the tester's Xbox One, although it installed on their tablets.  This is an extremely odd failure given that our app passed WACK locally, is able to deploy to Xbox One without issue, and the fact that Microsoft builds the MSIX builder.  The tester also says Please verify that the app installs as expected and re-submit the app., but this is impossible because there is no current way for developers to sideload MSIX files through the Xbox One Device Portal (only APPX are supported). This seems to be a Microsoft issue, not a developer issue.  Please look into this ASAP as we would like to get our app on the store.


    Built using VS2017 15.9.8

    Test ID: c30eee27-7773-49b1-8b60-952e09197e17

    Tuesday, March 12, 2019 11:53 AM

All replies

  • Hi GameFace.LLC,

    According to your description, did you receive the app certification failure mail from the Microsoft? If you did, you'd better to reply the mail to team (may give you some specific advice according to your app package) to ask failure details and the solutions directly. The forum is a public place which is not good for protecting personal information and hard to give accurate analysis according to your description.

    Best regards

    Daisy  Tian

    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Wednesday, March 13, 2019 7:30 AM
  • I never heard back from the team, but on a republish it was approved.  Strange.
    Wednesday, March 13, 2019 8:50 AM