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App got unpublished from the store and unable to publish new apps to the store as "Submit to store" button is disabled. RRS feed

  • Question

  • Hi 

      Our Windows phone app got unpublished from the store. Now i have created a new app (also deleted the unpublished app) and tried uploading the package to store, during this validation and upload was successfull i can see all the status of this app is in green color but the "Submit to store" button is disabled and i see the below error 

    Your product was unpublished globally or from specific markets. This product cannot be resubmitted until you:
    Check the previous failure report for this product
    Update the product to comply with policy
    Contact reportapp@microsoft.com to republish your product
    For additional details, please review the previous failure report for this product.

    I have sent a mail to reportapp@microsoft.com but i haven't got any response and even "Submit to store" button is not enabled.

    Can someone please help to resolve this issue soon so that i can publish the new apps


    • Edited by sandbha Monday, November 7, 2016 5:17 PM
    • Changed type sandbha Monday, November 7, 2016 8:23 PM Changed the type
    Monday, November 7, 2016 5:14 PM