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How to open an FSLogix Support Request RRS feed

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      • How to open an FSLogix Support Request:

         

         

         FSLogix Support Boundary:

        • Support is only available for the current long term service release of FSLogix.
          •  FSLogix is only supported for use with versions of Windows and Office that are still included in the Microsoft Support Lifecycle.  
        • If the source of an issue cannot be identified in the logs captured by the FSLogix support tool, or in a memory dump, then FSLogix support will need instructions to reproduce the issue from a clean installation of Windows. Otherwise, FSLogix support will not be able to assist in troubleshooting the scenario.
          • In cases where a VM crashes or deadlocks (with or without a BSOD) or the FSLogix App crashes, FSLogix support will troubleshoot from a memory dump even if the issue cannot be reproduced.
          • Due to the quantity of environmental variables which can be present in different configurations, FSLogix support can usually only assist with issues that can be reproduced by following step-by-step instructions starting from a freshly installed VM, indicating all programs to install and all settings to configure in Windows, FSLogix, and third-party applications.
          • FSLogix tracks emerging issues with third-party products that are suspected to cause compatibility issues with FSLogix, but until the issues can be reproduced, these issues cannot be resolved by updates to FSLogix.
        • FSLogix technical support will assist with break fix issues at any stage in the life cycle.
          • However, you will need to contact the FSLogix Sales Team at: <fsfwsale@microsoft.com> to contract a third party Service or Partner engagement for everything else: POC, deployment, onboarding, or migration projects, architecture reviews, demo walkthroughs, etc.




    Monday, July 1, 2019 4:57 PM
    Owner

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