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App hidden on Windows 8.1 French Store (OK on 8.1 Phone and 10)

    Question

  • Hi everybody,

    Got a very big issue with my app "Video 360" :

    - It's findable on Windows 10 every markets

    - It's findable on Windows Phone 8.1 market

    - it's not findable on Windows 8.1 French Store (it's a 8.1 universal app) and maybe other markets (not the US).

    - it's only accessible on Windows 8.1 French Store with the URL (https://www.microsoft.com/en-us/store/apps/video-360/9nblggh23xvv)

    So there is an issue somewhere with Microsoft Databases, and the support doesn't want to help, they just said "ow, it's working here in the US so I can't help" you know... well. I already tried on different computer, home, office, customer office, and it's the same result : unfindable on Windows 8.1 ! My downloads are terrific in France for Win8.1 (0...!)

    Let see the PSR here : http://www.filedropper.com/video360unfindable

    The app searched is "Video 360", I already exec wsreset 1000 times ;) 

    If there is somebody professionnal, working at Microsoft, who can resolve it very quickly...!

    Thank You !


    Thursday, September 10, 2015 7:54 AM

All replies

  • Hi Poppyto,

    Because this issue is more related to the Windows Store, so I've moved it to Publish forum for you.


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    Friday, September 11, 2015 3:27 AM
  • Any help would be VERY appreciated ! 
    Sunday, September 13, 2015 11:02 AM
  • Seriously, nobody from MS can answer or help ? 
    Tuesday, September 15, 2015 10:00 PM
  • Still pending, HELP please !
    Monday, September 21, 2015 8:36 AM