App hidden on Windows 8.1 French Store (OK on 8.1 Phone and 10) RRS feed

  • Question

  • Hi everybody,

    Got a very big issue with my app "Video 360" :

    - It's findable on Windows 10 every markets

    - It's findable on Windows Phone 8.1 market

    - it's not findable on Windows 8.1 French Store (it's a 8.1 universal app) and maybe other markets (not the US).

    - it's only accessible on Windows 8.1 French Store with the URL (

    So there is an issue somewhere with Microsoft Databases, and the support doesn't want to help, they just said "ow, it's working here in the US so I can't help" you know... well. I already tried on different computer, home, office, customer office, and it's the same result : unfindable on Windows 8.1 ! My downloads are terrific in France for Win8.1 (0...!)

    Let see the PSR here :

    The app searched is "Video 360", I already exec wsreset 1000 times ;) 

    If there is somebody professionnal, working at Microsoft, who can resolve it very quickly...!

    Thank You !

    Thursday, September 10, 2015 7:54 AM

All replies

  • Hi Poppyto,

    Because this issue is more related to the Windows Store, so I've moved it to Publish forum for you.

    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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    Friday, September 11, 2015 3:27 AM
  • Any help would be VERY appreciated ! 
    Sunday, September 13, 2015 11:02 AM
  • Seriously, nobody from MS can answer or help ? 
    Tuesday, September 15, 2015 10:00 PM
  • Still pending, HELP please !
    Monday, September 21, 2015 8:36 AM