Continuation of SP2 Install Problem RRS feed

  • General discussion

  • This is a continuation from http://social.expression.microsoft.com/Forums/en-US/web/thread/c15a2c75-ad28-4686-a3bb-c0c82108d7fc/

    I just wanted to give an update concerning my case of not being able to re-install WebStudio_Trial_en.exe (the free upgrade from EW3 to EW4 - full story in link).

    I finally received a case # from MS & was contacted by Anil on 8/10/11. He tried to solve the issue via remote access & has been unable to get EW4 to re-install. He obtained the log file from the failed installation attempt. He suggested trying to download & install ExpressionStudio_UltimateTrial_en.exe. I let him go, as it was going to take over 30 minutes to download. The install attempt later failed & I emailed him the log file.

    As I was writing this post, I just got a call from Anil at MS Support. He obtained some more information from me & aknowledged that SP2 has caused numerous problems - even when it was successfully installed. Their team is working on the various issues. As a former tech, I understand that some issues are much more complex than others. I am satisfied to know that they are well aware of the problems now & that they are working on resolutions. Hopefully the info obtained from my problem will help.

    I very seldom call MS Support for any PC issues, as I usually am able to find solutions via some excellent forums on the web. After finding that MS has been unable to solve this issue, I don't feel bad about occupying their time on this one!

    Friday, August 12, 2011 4:31 PM

All replies

  • TWBoyd,

    Please don't post off-topic. If you want to post a follow-up from another post, please do so there. If, as is the case here, the other post has been locked, please start a new thread. I have split this one to start a new thread.


    Jim Cheshire -- Microsoft
    Sunday, August 14, 2011 9:30 PM