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Exchange 2010 - Folder/Message status not changing from read/unread RRS feed

  • Question

  • Hi,

    When in a certain folder on a shared mailbox, some users cannot see a change in the read/unread status of the message until they click out of the folder and then back into it again. I have checked the general permissions of this folder and it is identical to another folder which this problem does not occur for these users. 

    When changing the read/unread status of a message in this problem folder, the change is reflected in the unread count on the folder and all other users can see the status change in real time.

    Any ideas at where I can look to find the cause? 

    I have check GPO's against other users that aren't affected and can't see anything that pops up and screams at me.

    Exchange 2010, SP3 RU5; Outlook 2010, SP2

    Thank you.

    Is this the right place for this question? When selecting Exchange from the forum category, 2013 is the only forum?

    EDIT >> I have created a new folder to replace this old one and it appears to have resolved the issue. I would still love to know what caused it in the first place.

    Monday, April 7, 2014 1:12 AM

All replies

  • do you face the same isse on OWA?

    Where Technology Meets Talent

    Monday, April 7, 2014 11:03 PM
  • No, it appears to be only in outlook. And an update: This behavior has come back to the newly created folder. And it is just this folder. There are many other folders in this shared mailbox but they are not affected from this user's perspective. 
    Tuesday, April 8, 2014 2:13 AM
  • Another update. This behavior is erratic. At some times the folder view is refreshing and appearing as it should be, and other times it is not.
    Thursday, April 10, 2014 4:28 AM