Purchase not recongnized


  • Hi Everyone!

    I'm, new to this place. I have an app I had published and unfortunately I am experiencing some issue with it. On a device the app was purchased, continued to behave as a trial version and the Store offered to purchase again like the purchase was not even recognized by the Windows Phone Store, although a confirmation SMS was sent by service provider stating a successful purchase.

    Can you give me an advice where to go next with this issue? What to check and where to report if it's a Store issue?

    I've read that there had been simlar issues before.


    and Kind regards,


    Edit: Maybe I should add that the same app with the same version on other devices when bought behaved just as expected and no more purchase option was offered by store.

    Monday, July 14, 2014 6:26 AM