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Installation Issues RRS feed

  • Question

  • I have spent way too many hours on this issue. I have reached extreme fustration level.

    I want my money back. I do not want this Expresion Web on my computer. It does not work. It will not open. 

    I purchased Microsoft Expression Web 4 Professional from Microsoft store. It is a full version deleivered by Microsoft download. I have a receipt, key number, etc. At first it seemed to install fine, but after opening just once, it has never opened again. REPEAT: I have NEVER been able to re-open the program. 

    Design opens, but not Expression Web. This problem has led me to many hours of uninstalling and reinstalling the program, and now I have just spent about 3 hours on line with so called support. I was handed off to 4 different people, I have a case number, etc. The various people I was handed off to were understanding, but no one seemed capabable of solving this problem. The final result was: They told me to write this comment. They said this is monitored by Microsoft employees and I will hopefully receive some help. I am now past that. I simply want my money back. I see this as a case of theft. Microsoft has my $150. I DO NOT have Expression Web. Everyone I talked to seemed baffled.  Please help. 

    Saturday, September 22, 2012 8:18 PM

All replies

  • By any chance do you have an older version of Kapersky antivirus installed?
    There was an issue where Kaperskey kept EW from opening.

    Also have you check the computers event logs for entries?


    Expression Web MVP

    Saturday, September 22, 2012 8:39 PM
  • I have McAfee. I turned off firewall for installation. I do not know Kapersky. Computer is new as of Feb 2012 running Windows 7 Home Premium. Until this issue, all ADobe CS products, bookkeeping, and other software seems to run just fine.  
    Saturday, September 22, 2012 8:56 PM
  • The final result was: They told me to write this comment. They said this is monitored by Microsoft employees and I will hopefully receive some help.

    You were lied to. This is not a Microsoft support venue. It is a user-to-user forum. If, as you should have done, you read the Forum FAQs and Guidelines - Start Here, you would find this:

    Is this forum a Microsoft technical support forum?
    No. This forum is a peer-to-peer forum for Web designers and users of Microsoft Expression Web. The users who post on this forum are volunteers who are helping other Expression Web users out of an interest in helping the community of Web designers.

    That is unequivocal. We cannot give you your money back. We do not work for MS, and have no control over them. If it has been less than 45 days since your purchase, you can try Microsoft North American Retail Product Refund Guidelines, but we can offer no guarantee that you will succeed.

    cheers,
    scott

    P.S. Jim Cheshire, please follow up on this. This is the second time in a week that someone has been sent here expecting to talk to MS employees. This has got to stop, and PLEASE rename that announcement from "Purpose of the Forum" to "Here for Tech Support? Purpose of the Forum" to get people to read the damned thing. It's obvious that they are not doing so now!


    Please remember to "Mark as Answer" the responses that resolved your issue. It is common courtesy to recognize those who have helped you, and it also makes it easier for visitors to find the resolution later.

    • Edited by paladyn Saturday, September 22, 2012 8:59 PM
    Saturday, September 22, 2012 8:56 PM
  • I opened Word and printed out event log for this issue.
    Saturday, September 22, 2012 8:57 PM
  • Try right clicking on the link to open EW and select Run as administrator if it is an option.

    Expression Web MVP

    Saturday, September 22, 2012 8:58 PM
  • Thank you.  I did try that. I will try the Retail Product Guidelines suggested above.   
    Saturday, September 22, 2012 9:25 PM
  • I opened Word and printed out event log for this issue.

    What is the error code and is there any text when you click an error entry to read it?

    Expression Web MVP


    • Edited by Steve Easton Saturday, September 22, 2012 10:09 PM
    Saturday, September 22, 2012 10:09 PM
  • Now I have once again: UNINSTALLED very Expression file I can find in Programsx86 and

    in Windows Control Panel.  I deleted my downloaded file.  Then rebooted the computer and then redownloaded the Expression Web 4 pro file with McAfee firewall turned off.  I then installed. and the four components of the program appear in the list of files on my computer. Oddly in this list there is no icon or beside the Expression Web or the encoder folders. The other two parts of the suite (Designer and ____ do have icons and I can actually open these programs, but not Expression Web.)   I have now once again removed all the files. Here is the error log, which I do not understand as I am not a programmer, but rather a content creator. My web expert suggested I purchase this program and have it available on my computer for a special upcoming project.  Can you help me or should I just return this stupid program?  After reviewing the microsoft store terms, I believe I can do this.  Thank You. 

    10:36:05 PM Saturday, September 22, 2012: -------------------------------------------------------------------------------------------------
    10:36:05 PM Saturday, September 22, 2012: Info: Begin Setup session
    10:36:05 PM Saturday, September 22, 2012: Info: Setup Version: 4.0.20525.0
    10:36:05 PM Saturday, September 22, 2012: Info: Loaded manifest WebStudioManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Loaded manifest SuiteCommonManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Loaded manifest WebManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Loaded manifest DesignManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Loaded manifest EncoderManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Loaded manifest EEScreenManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Merged manifest WebStudioManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Merged manifest SuiteCommonManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Merged manifest WebManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Merged manifest DesignManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Merged manifest EncoderManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Merged manifest EEScreenManifest.
    10:36:06 PM Saturday, September 22, 2012: Info: Product Name: Microsoft Expression Studio 4 Web Professional
    10:36:06 PM Saturday, September 22, 2012: Info: Product Version: 4.0.1165.0
    10:36:07 PM Saturday, September 22, 2012: Info: ConfigOS: Detect - success
    10:36:07 PM Saturday, September 22, 2012: Info: ConfigMSI: Detect - success
    10:36:07 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Web 4
    MSI (c) (0C:D4) [22:36:09:513]: Final Patch Application Order:
    MSI (c) (0C:D4) [22:36:09:513]: Other Patches:
    MSI (c) (0C:D4) [22:36:09:513]: (null): {F5993FCC-DF5D-4879-B70D-AA1F379C5C6B} - WebSP2_en.MSP
    === Logging started: 9/22/2012  22:36:09 ===
    10:36:09 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Web 4
    MSI (c) (0C:D4) [22:36:11:899]: Final Patch Application Order:
    MSI (c) (0C:D4) [22:36:11:899]: Other Patches:
    MSI (c) (0C:D4) [22:36:11:899]: (null): {F5993FCC-DF5D-4879-B70D-AA1F379C5C6B} - WebSP2_en.MSP
    === Logging started: 9/22/2012  22:36:11 ===
    MSI (c) (0C:D4) [22:36:14:255]: Final Patch Application Order:
    MSI (c) (0C:D4) [22:36:14:255]: Other Patches:
    MSI (c) (0C:D4) [22:36:14:255]: (null): {F5993FCC-DF5D-4879-B70D-AA1F379C5C6B} - WebSP2_en.MSP
    === Logging started: 9/22/2012  22:36:14 ===
    Action 22:36:14: CostInitialize. Computing space requirements
    Action start 22:36:14: CostInitialize.
    Action ended 22:36:14: CostInitialize. Return value 1.
    Action 22:36:14: FileCost. Computing space requirements
    Action start 22:36:14: FileCost.
    Action ended 22:36:14: FileCost. Return value 1.
    Action 22:36:14: CostFinalize. Computing space requirements
    Action start 22:36:14: CostFinalize.
    Action ended 22:36:14: CostFinalize. Return value 1.
    Action 22:36:14: InstallValidate. Validating install
    Action start 22:36:14: InstallValidate.
    Action ended 22:36:14: InstallValidate. Return value 1.
    10:36:14 PM Saturday, September 22, 2012: Info: Windows Installer reported the following Machine source location for the Web_en(5f8d931d-b230-47f3-a9c0-0c8ca459a332) package: c:\43b522be93dc4cb9ac323a6d\Setup\
    10:36:14 PM Saturday, September 22, 2012: Info: Windows Installer reported no UserManaged source locations for the Web_en(5f8d931d-b230-47f3-a9c0-0c8ca459a332) package.
    10:36:14 PM Saturday, September 22, 2012: Info: Windows Installer reported no UserUnmanaged source locations for the Web_en(5f8d931d-b230-47f3-a9c0-0c8ca459a332) package.
    10:36:16 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Web 4
    10:36:16 PM Saturday, September 22, 2012: Info: DetermineFeatureState_Begin: Feature: Web
    10:36:16 PM Saturday, September 22, 2012: Info: DetermineFeatureState:       Feature: Web;  Installed: Absent;  Request: None;
    10:36:16 PM Saturday, September 22, 2012: Info: DetermineFeatureState_End:   Feature: Web
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Application (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: MsComCtlOcx (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: DirectX (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Fonts (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Product (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: SystemFonts (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: AspNetCassini (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Spelling (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Preview (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Diagnostics (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Thesaurus (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: LeadTools (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Content (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Locale.en (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Locale.Content.en (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Locale.Extensions.en (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: VisualStudioDataConnectionUI (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Crt (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: CRT_90 (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: CRT_80 (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Mfc (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licensing (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: LocaleOnly.en (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.Premium (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.PremiumMPN (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.PremiumMSDN (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.PremiumVL (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.PremiumWebSiteSpark (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.Ultimate (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.UltimateBizSpark (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.UltimateDreamSpark (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.UltimateMSDN (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.UltimateMSDNAA (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.UltimateVL (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebStudio (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebStudioMPN (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebStudioMSDN (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebStudioVL (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebStudioWebsiteSpark (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebTrial (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: XSetup (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: XSetupARPEntry_4_0_1165_0 (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: XSetup.en (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: XSetupManifest (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: PSDImporter (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: PSDImporter.en (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: PsdImaging (ALL);  Installed: Unknown;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Local;  Request: Unknown;
    10:36:19 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    10:36:21 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Web 4
    10:36:21 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Design 4
    10:36:21 PM Saturday, September 22, 2012: Info: Unknown product: {08d605b4-dcd1-451f-abd7-52e6bb868e4e}
    Parameter name: productCode
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Unknown;
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    10:36:21 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Design 4
    10:36:21 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Encoder 4 Screen Capture Codec
    10:36:21 PM Saturday, September 22, 2012: Info: Unknown product: {bf127b80-cfd5-4379-9752-e8af1a5d0141}
    Parameter name: productCode
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Unknown;
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    10:36:21 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Encoder 4 Screen Capture Codec
    10:36:21 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Encoder 4
    10:36:21 PM Saturday, September 22, 2012: Info: Unknown product: {07ef3970-f8e5-4a27-a5a3-230484d35026}
    Parameter name: productCode
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Unknown;
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    10:36:21 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Encoder 4
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState_Begin: Feature: Web
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState:       Feature: Web;  Installed: Local;  Request: None;
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState_End:   Feature: Web
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState_Begin: Feature: Design
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState:       Feature: Design;  Installed: Absent;  Request: None;
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState_End:   Feature: Design
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState_Begin: Feature: Encoder
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState:       Feature: Encoder;  Installed: Absent;  Request: None;
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState_End:   Feature: Encoder
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState_Begin: Feature: ALL
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState:       Feature: ALL;  Installed: Absent;  Request: None;
    10:36:21 PM Saturday, September 22, 2012: Info: DetermineFeatureState_End:   Feature: ALL
    10:36:21 PM Saturday, September 22, 2012: Info: ConfigProducts: Detect - success
    10:36:39 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Encoder 4
    10:36:39 PM Saturday, September 22, 2012: Info: Unknown product: {07ef3970-f8e5-4a27-a5a3-230484d35026}
    Parameter name: productCode
    10:36:39 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    10:36:39 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Unknown;
    10:36:39 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    10:36:39 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Encoder 4
    10:36:39 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Encoder 4 Screen Capture Codec
    10:36:39 PM Saturday, September 22, 2012: Info: Unknown product: {bf127b80-cfd5-4379-9752-e8af1a5d0141}
    Parameter name: productCode
    10:36:39 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    10:36:39 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Unknown;
    10:36:39 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    10:36:39 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Encoder 4 Screen Capture Codec
    10:36:39 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Design 4
    10:36:39 PM Saturday, September 22, 2012: Info: Unknown product: {08d605b4-dcd1-451f-abd7-52e6bb868e4e}
    Parameter name: productCode
    10:36:39 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    10:36:39 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Unknown;  Request: Unknown;
    10:36:39 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    10:36:39 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Design 4
    10:36:39 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Web 4
    MSI (c) (0C:C0) [22:36:41:431]: Final Patch Application Order:
    MSI (c) (0C:C0) [22:36:41:431]: Other Patches:
    MSI (c) (0C:C0) [22:36:41:431]: (null): {F5993FCC-DF5D-4879-B70D-AA1F379C5C6B} - WebSP2_en.MSP
    === Logging started: 9/22/2012  22:36:41 ===
    10:36:41 PM Saturday, September 22, 2012: Info: DetermineFeatureState_Begin: Feature: Web
    10:36:41 PM Saturday, September 22, 2012: Info: DetermineFeatureState:       Feature: Web;  Installed: Local;  Request: Absent;
    10:36:41 PM Saturday, September 22, 2012: Info: DetermineFeatureState_End:   Feature: Web
    10:36:41 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_Begin: Product: Microsoft Expression Web 4
    MSI (c) (0C:C0) [22:36:43:745]: Final Patch Application Order:
    MSI (c) (0C:C0) [22:36:43:745]: Other Patches:
    MSI (c) (0C:C0) [22:36:43:745]: (null): {F5993FCC-DF5D-4879-B70D-AA1F379C5C6B} - WebSP2_en.MSP
    === Logging started: 9/22/2012  22:36:43 ===
    10:36:43 PM Saturday, September 22, 2012: Info: Windows Installer reported the following Machine source location for the Web_en(5f8d931d-b230-47f3-a9c0-0c8ca459a332) package: c:\43b522be93dc4cb9ac323a6d\Setup\
    10:36:43 PM Saturday, September 22, 2012: Info: Windows Installer reported no UserManaged source locations for the Web_en(5f8d931d-b230-47f3-a9c0-0c8ca459a332) package.
    10:36:43 PM Saturday, September 22, 2012: Info: Windows Installer reported no UserUnmanaged source locations for the Web_en(5f8d931d-b230-47f3-a9c0-0c8ca459a332) package.
    10:36:46 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Web 4
    10:36:46 PM Saturday, September 22, 2012: Info: DetermineFeatureState_Begin: Feature: Web
    10:36:46 PM Saturday, September 22, 2012: Info: DetermineFeatureState:       Feature: Web;  Installed: Local;  Request: Absent;
    10:36:46 PM Saturday, September 22, 2012: Info: DetermineFeatureState_End:   Feature: Web
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_Begin: MSI Feature: ALL
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Application (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: MsComCtlOcx (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: DirectX (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Fonts (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Product (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: SystemFonts (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: AspNetCassini (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Spelling (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Preview (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Diagnostics (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Thesaurus (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: LeadTools (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Content (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Locale.en (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Locale.Content.en (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Locale.Extensions.en (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: VisualStudioDataConnectionUI (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Crt (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: CRT_90 (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: CRT_80 (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Mfc (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licensing (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: LocaleOnly.en (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.Premium (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.PremiumMPN (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.PremiumMSDN (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.PremiumVL (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.PremiumWebSiteSpark (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.Ultimate (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.UltimateBizSpark (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.UltimateDreamSpark (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.UltimateMSDN (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.UltimateMSDNAA (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.UltimateVL (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebStudio (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebStudioMPN (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebStudioMSDN (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebStudioVL (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebStudioWebsiteSpark (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: Licenses.V4.RTM.WebTrial (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: XSetup (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: XSetupARPEntry_4_0_1165_0 (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: XSetup.en (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: XSetupManifest (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: PSDImporter (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: PSDImporter.en (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: PsdImaging (ALL);  Installed: Local;  Request: Unknown;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState:       MSI Feature: ALL;  Installed: Local;  Request: Absent;
    10:36:48 PM Saturday, September 22, 2012: Info: DetermineMSIFeatureState_End:   MSI Feature: ALL
    10:36:51 PM Saturday, September 22, 2012: Info: Config_Products_DetermineProductState_End:   Product: Microsoft Expression Web 4
    10:36:51 PM Saturday, September 22, 2012: Info: Config_Products_UnInstall: Begin uninstall of product: Microsoft Expression Web 4
    MSI (s) (6C:E8) [22:37:43:715]: Final Patch Application Order:
    MSI (s) (6C:E8) [22:37:43:715]: Other Patches:
    MSI (s) (6C:E8) [22:37:43:715]: Internal MSI error. Installer terminated prematurely.

    Unexpected Termination
    10:36:51 PM Saturday, September 22, 2012: Info: Config_Products_UnInstall: Product: Microsoft Expression Web 4 Params: 5f8d931d-b230-47f3-a9c0-0c8ca459a332 REMOVE=ALL RegisterProductUrl="**********" ReadmeOnlineFileUrl="**********" ReadmeComponentGuid="**********" INSTALLLICENSES="**********" HASLICENSE="**********" PROOFOFPURCHASE="**********" FORCEPRODUCTKEY="**********" APPID="**********" APPID="**********" PIDREGISTRYKEY="**********" SUITEPIDREGISTRYKEY="**********" ARPNOMODIFY="**********" ARPNOREPAIR="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********" LICENSESUBFOLDER="**********"
    10:37:46 PM Saturday, September 22, 2012: Error: Config_Products_UnInstall: Uninstall of Product Microsoft Expression Web 4 (failed): The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance. Stack:    at Microsoft.WindowsInstaller.Installer.ConfigureProduct(String productCode, Int32 installLevel, InstallState installState, String commandLine)    at XSetup.MsiPackage.ConfigureUninstall(Product product)    at XSetup.Product.UninstallProduct()
    10:37:46 PM Saturday, September 22, 2012: Info: Config_Products_UnInstall: End uninstall of product: Microsoft Expression Web 4
    10:37:46 PM Saturday, September 22, 2012: Info: Expecting to find local release notes at 'http://go.microsoft.com/fwlink/?LinkId=169226'.
    10:37:46 PM Saturday, September 22, 2012: Info: Expecting to find local release notes at 'http://go.microsoft.com/fwlink/?LinkId=190547'.

    Sunday, September 23, 2012 2:56 AM
  • Seriously? Nobody here can possibly work through that mess with the possible exception of seeing that there is a problem with the Windows installer and uninstaller IF the plain language portions of that is safe to go by. To me it looks like you have an extraction error from the msi with the "not finding local release notes but what do I know, I'm not an MS tech nor am I the sort of programmer who works with Windows applications and the requirements for the installer. I do know that I've had to update the Windows installer more than once since I put Win 7 on this computer so maybe you don't have the correct Windows installer verision. Is you machine fully uptodate on al patches and service packs?

    I also haven't seen any mention by you of whether you have installed the ASP.NET 4 or 4.5 frameworks which is a prerequisite for a successful install of EW. Nor have you said what OS you are using since if you are using XP you must have the latest service pack installed or you won't have the proper version of WPF on your system. As for returning the software - good luck with that since MS provides a trial just so you can test the program out before you buy it but we aren't Microsoft so who knows. I suppose you could dispute it with your credit card company.

    Finally have you have followed the instructions in the licensing and activation sticky at the top of this forum since "licensesubfolder" appears in your error message. You'd be far better off posting that error report over on http://connect.microsoft.com instead of here since under the Expression Studio feedback section is where actual MS support people will get the report.


    Free Expression Web Tutorials
    For an Expression Web forum with without the posting issues try expressionwebforum.com

    Sunday, September 23, 2012 3:10 PM
  • No, Steve asked for the Error code--the Error number in the dialog box when EW fails.

    Unless you do a thorough cleanup, uninstalling and reinstalling is often pointless, as the damaged code may be left on your system, only to cause the same problem after reinstall.

    There's something wrong with your computer that's keeping EW4 from installing. EW4 works fine on tens of thousand, hundreds of thousands, maybe millions of computers all over the world. Logically, if EW4 were the problem, everyone would have the same problem. But they don't.

    Your computer has a problem--bad dotNet Framework, WPF, License Store, or Installer all come to mind as causes of similar problems in the past that we have seen here.

    We have no access to any tech support materials; we're volunteers. And as volunteers, we have no interest in your over-wrought sense of victimization. Drop the drama. If you want your money back, fine. Go buy Dreamweaver (for $399). We don't care.

    MS Tech Support steered you wrong in shuffling you off to this forum. We haven't seen any posts by an MS staffer in a long time; this forum isn't their job.


    It's not the heat, it's the stupidity.


    Sunday, September 23, 2012 3:49 PM
  • Just to let you folks know that Microsoft does indeed refer people to "your" web forum, please see

    installation errors:  

    https://gettechsupport.microsoft.com/Default.aspx?locale=en-us&supportregion=en-us&pesid=9892&tenant=ClassicCommercial&ccsid=634842782871211808

    Wednesday, September 26, 2012 10:03 PM
  • "For installation issues, please refer to the Expression Web Forum for additional assistance."

    They absolutley should NOT be doing that!!  What a misleading instruction!

    They need to take that down, or start having MS techs monitor this forum and jumping in for installation questions.


    • Edited by KathyW2 Wednesday, September 26, 2012 11:16 PM
    Wednesday, September 26, 2012 11:11 PM
  • What's ironic is that they would be quite legitimate there if they only slightly changed the wording of that statement. Instead of this

    "For installation issues, please refer to the Expression Web Forum for additional assistance."

    if they made it this

    "For installation issues, please refer to the Forum FAQs and Guidelines - Start Here thread, at the Expression Web Forum, for additional assistance. For licensing issues, please see the Fix for Licensing and Activation Issues with Expression Web 4 thread, also at the Expression Web Forum."

    That would direct assistance seekers, correctly, to where suggestions for installation issues may actually be found, in the section by that name in the Forum FAQs and Guidelines - Start Here. It would also, incidentally, introduce them to the fact that this is NOT a tech support forum, but a user-to-user forum.

    There are several relatively minor, but very important, changes that Microsoft could make to minimize the likelihood that people will come here expecting to find actual technical support. Unfortunately, they appear to either not have the will to implement those changes, or, regrettably, appear to have an actual preference that people come here believing this to be tech support, thereby foisting upon the contributors here the disappointment and anger of users who don't want to believe that they have to pay $259 for support on a $79 product.


    Please remember to "Mark as Answer" the responses that resolved your issue. It is common courtesy to recognize those who have helped you, and it also makes it easier for visitors to find the resolution later.

    Wednesday, September 26, 2012 11:43 PM
  • FWIW, I've forwarded the link and quoted the instruction to Jim Cheshire and Lori Dirks who is the community manager for this site. Hopefully they'll be able to get it changed.

    Free Expression Web Tutorials
    For an Expression Web forum with without the posting issues try expressionwebforum.com

    Thursday, September 27, 2012 1:05 AM
  • RMcaW: Thank you for posting that link!

    Which again begs the question: Why are we providing free technical support for Microsoft? Whoever created that page, whoever wrote that line. and whoever signed off on it clearly think that we should be doing Microsoft's work for them--for free. And they knew exactly what they were doing. That just blows.

    And they think they can keep us involved by creating some complex point system that only earns us ummmm, errrrrr, uhhh points for all of our work. Thanks for nothin', Microsoft.


    It's not the heat, it's the stupidity.

    Thursday, September 27, 2012 2:16 AM
  • "It would also, incidentally, introduce them to the fact that this is NOT a tech support forum, but a user-to-user forum."

    Not strongly enough, I fear.  I would propose a much stronger version:

    "For installation issues, please refer to the Forum FAQs and Guidelines - Start Here thread, at the Expression Web Forum, but if that post does not provide a solution for you, be aware that the forum itself is not a technical support forum, is not staffed by MS, and is not the place for further installation assistance.  Return and try one of the contact methods above."

    Thursday, September 27, 2012 4:27 PM
  • And they think they can keep us involved by creating some complex point system that only earns us ummmm, errrrrr, uhhh points for all of our work. Thanks for nothin', Microsoft.


    Please don't rant at Microsoft - this forum is not monitored by Microsoft.

    "We have no access to any tech support materials; we're volunteers. And as volunteers, we have no interest in your over-wrought sense of victimization. Drop the drama..."

    #Irony

    Also don't forget in EW4: HELP > ONLINE COMMUNITY sends customers here!
    ...where people will get a friendly welcome!  << I made that bit up.

    Thursday, September 27, 2012 4:40 PM
  • "Online community" does NOT equate to "tech support." When I see the phrase "online community" used in any vendor's materials, I presume that it refers to the groups of users that may be found in forums, mailing lists, Yahoo Groups, and other non-vendor supported venues, not that it's pointing me to a source of free tech support.

    We have absolutely no problem with anyone who wants to come here and join the "online community" this forum represents, especially those who intend to actually stick around and contribute to that community. We are somewhat less happy to see gadflies come around with no apparent objective other than to criticize those who do contribute.


    Please remember to "Mark as Answer" the responses that resolved your issue. It is common courtesy to recognize those who have helped you, and it also makes it easier for visitors to find the resolution later.

    Thursday, September 27, 2012 7:45 PM
  • Well, sometimes it is nice to have a good ending... 

    I began this thread.  Before I wrote to your forum, I had called Microsoft.

    It was a Microsoft rep who originally sent me into your midst.

    Then yesterday after reading and trying some of your friendly suggestions, I once again called Microsoft.

    They did offer to refund my money, and they also offered some free technical help. 

    I took the offer of help. I left my phone number and within an hour or so

    a Microsoft tech guy from India called and off and on over the course of a few hours he was able to resolve the problem. 

    My computer is now running Expression Web, and I have begun to explore the program. 

    Someday I hope to become a skilled and creative EW user.

    In the meantime I want to publicly thank Microsoft and my valued expert AK. 

    AK... THANK YOU for your professionalism and kindness.     

    Now you know the rest of the story.

    P.S.  As experts you probably want to know how did he do it?

    I don't know.  It was a process of trial and error.

    AK looked at many things in many directories,

    he changed a few things here and there, 

    totally removed the program,

    but not the original download, 

    changed a few more things, tried a few more things,

    reloaded EW and wa... la... now it works.

    Friday, September 28, 2012 9:49 PM
  • Well not that you have it successfully installed you may want to spend a little time with the learning resources in the FAQ.

    May you create the sites that you want.


    Free Expression Web Tutorials
    For an Expression Web forum with without the posting issues try expressionwebforum.com

    Friday, September 28, 2012 11:32 PM
  • I didn't see a reference to this in the thread but this fixed Expression Web for me when I had this issue


    http://support.microsoft.com/default.aspx?scid=kb;en-US;2635101

    My install of Blend is still not working but at least expression web works... In the last conversation I had with an MS rep they indicated that Blend 5 will use a different license store so we're just waiting for that seeing as how Blend 5 preview does what I need for SL 5...

    I also realize that you already got it fixed but just in case someone else happens upon this thread while googling err I mean binging about
    Thursday, October 11, 2012 12:07 AM