Web Browser control crashes Access on some PCs RRS feed

  • Question

  • Hello everybody,

    i've developed an Access (2010) form with a Web Browser control to view some pdfs. On my machine running win7 and office 2010 it works, but on another machine running win8 and Office 2013 the application crashes. On both machines IE is the preferred web Browser and i'm able to view the pdfs directly on the browser on both machine if i type the address manually

    Is this a known issue? There is a particular combination of OS - Office version - web browser to make it works?

    Thanks in advance

    Friday, January 8, 2016 11:02 AM

All replies

  • https://social.msdn.microsoft.com/Forums/office/en-US/b6ec46b3-7e7c-4ace-9940-26ffb0b09893/how-to-avoid-webbrowser-control-crashing-access-on-navigate-command?forum=accessdev







    • Proposed as answer by André Santo Friday, January 8, 2016 11:37 AM
    Friday, January 8, 2016 11:37 AM
  • Thank you Andrè

    i've read those posts and it seems that the first one is very similar to my problem ( the others are quite different from my situation), but the solution proposed didn't works form me (and for the person who write the question there).

    The Web browser control crashing access is a "popular" problem, many people have had it and the solutions that i was able to find invoves checking the office installation, IE compatibility with PDF, checking the Access "Interaction" (sorry i can't express myself better) with ActiveX components.

    This funcionality is important for me but, unfortunatly, i'm unable to modify anything on the "Bad" PC (long story to tell) so what i want to know is if there is some explainable reason why this control crashes Access on some PCs: just to tell the right person to make the needed changes .

    Never give up

    Friday, January 8, 2016 12:07 PM
  • The OS and Office should not impact other than any deprecated items. Just make sure you review your controls and such for that. The Internet Explorer? I don't know of any issues right off hand but are they the same version? Have you tried re-setting the defaults on the Windows 8 Internet Explorer to see if that could be the cause?

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    Chris Ward
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    Friday, January 8, 2016 3:05 PM
  • Hi Chris, thank you for your answer

    I dind't try to re-set IE on Win 8 (i will do that when i can). There are differences in the browsers on the two machine, on the "working" machine there is IE 8 and Firefox, one the "bad" machine IE 11 and Chrome (but IE is the default browser on both).

    I double checked my controls and didn't find any deprecated items (i'm developing this little Access application on a brand-new virtual machine with default installation of everything included a Ms Office 2010 pro plus).

    Never give up

    Friday, January 8, 2016 4:12 PM
  • Hi Marco,

    To narrow down this issue, I suggest you create a new Access with a web browser in win 8 and Office 2013 to check whether this application could work correctly.

    In addition, I suggest you try the update kb which is referenced in third link from Andre’s reply.

    Best Regards,


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    Monday, January 11, 2016 6:46 AM