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Microsoft .NET Framework 4 Fatal error during installation RRS feed

  • Question

  • I have not been able to install any version of .NET Framework including and over 4.0. .NET Framework 3.x.x is still iffy as well but I think I got it. It all started when I got a a system update for .NET 4.8, wasn't able to install it, trying to uninstall previous versions and failing to install .NET since. I have tried almost every forum response answer out there including but not limited to: uninstalling previous versions, clearing %temp% folders, trying to install with a clean boot, and running the NetFxRepairTool and the .NET cleanup tool. Nothing. I have a couple guesses on what it could be, like something with the registry editor, permissions, and/or admin permissions... I have tried installing an offline installer for .NET 4, to get the log file to put on here. Here it is:

    OS Version = 6.1.7601, Platform 2, Service Pack 1
    OS Description = Windows 7 - x64 Home Premium Edition Service Pack 1
    CommandLine = C:\95233a127ecf731d679ba81e95d8\\Setup.exe /x86 /x64
    TimeZone = Eastern Daylight Time
    Initial LCID = 1033
    Using Simultaneous Download and Install mechanism
    Operation: Installing
    Package Name = Microsoft .NET Framework 4 Setup
    Package Version = 4.0.30319
    User Experience Data Collection Policy: Disabled
    Number of applicable items: 11
    Exe (C:\95233a127ecf731d679ba81e95d8\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    ServiceControl operation succeeded!
    ServiceControl operation succeeded!
    Exe (C:\95233a127ecf731d679ba81e95d8\Windows6.1-KB958488-v6001-x64.msu) failed with 0x240006 - (null).
    Exe (C:\95233a127ecf731d679ba81e95d8\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    MSI (C:\95233a127ecf731d679ba81e95d8\netfx_Core_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4 Setup_20191009_212904012-MSI_netfx_Core_x64.msi.txt
    Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:00:44).

    And here is the link to the text if you click on the Msi Log: file. io/VFxNHG

    Any answers would be great. Thanks.

    Thursday, October 10, 2019 1:45 AM

All replies

  • Hi Code Deanward,

    Welcome to the MSDN forum.

    According to the error message you provided, the error shown " Installation failed with error code: (0x80070643). "Fatal error during installation." is a generic message.

    And I realized you have tried some methods, but just to be sure, please follow all these steps:

    Download the .NET Framework 4.0 standalone installer from the link.

    Before install .NET Framework, please finish the steps below:

      • Turn off your anti-virus/antispyware software during installation;
      • Install the latest Windows updates from the Windows Update site: http://windowsupdate.microsoft.com;
      • Complete or dismiss Windows Update before installation. (And don't forget to turn it on later);
      • Clean your %temp% folder (Start Menu >> Run >> Type "%temp%).

    Run the setup with Administrator privilege: right-click the installer -> Run as administrator;

    Please try to run the sfc /scannow command or DISM.exe /Online /Cleanup-image /Restorehealth to scan for corruptions in Windows system files and restore corrupted files.

    Then we need your help to collect the installation log to investigate the issue better. Please download and run this collect.exe tool, go to %temp% folder and find the vslogs.zip file, upload it to https://onedrive.live.com/ and share the link in here.

    Best regards,

    Eden



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    Thursday, October 10, 2019 5:20 AM
  • Thank you for responding to me Eden Zhang, after completing the four steps, I tried installing .NET again with the download from the link you have provided me and I got the same error. I then ran /sfc scannow command in an Administrator command prompt window and got this message:

    "Verification 100% complete.

    Windows Resource Protection did not find any integrity violations."

    I then ran the collect.exe tool as an administrator, let it finish, and found and uploaded the vslogs.zip. Here is the file link in onedrive:

    https://1drv.ms/u/s!ArTF-gXCtx93gW2SRGuGH2XYfcJi?e=hGfFNg

    If this is not accessible for any reason at all, I have uploaded it to another file sharing website just in case. Here is the link to download it:

    https://gofile.io/?c=B8Ol8j

    Thank you again for the help.


    Thursday, October 10, 2019 8:01 PM
  • Hi Code Deanward,

    Thank you for your update!

    According to your uploaded logs, I found the other error message “Error 0x80070424: Failed to open the current cluster”. It shows which keeps program in a frozen state. Please follow the steps in this link to resolve Windows defender issues:

    https://answers.microsoft.com/en-us/windows/forum/windows_7-security/windows-defender-does-not-respond-error-0x80070424/22fee7e9-1599-4efe-a2d9-b5d1020a8009

    I also found the error code below:

    In WindowsUpdate.log file:

    WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014

    WARNING: ISusInternal::RemoveService failed, hr=80248014

    In cbs.log file:

    Failed to find localized custom property bag [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    The error 0x80248014, it means "An operation did not complete because the service is not in the data store." It appears your Windows Update service is corrupted, and it caused the .NET Framework failed to install.

    And the error 0x80070490 is a status code signaling a corrupted file or process in the cbs logs.The two services have the responsibility of running and overseeing all Windows-related update operations. You could try some comment steps to repair:

    Please tell us if the above steps are useful to you, thank you for your understanding.

    Best regards,

    Eden


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Friday, October 11, 2019 7:36 AM
  • Hi Code Deanward,

    Sorry to disturb you. Do you have any update?

    If my reply doesn't work, please feel free to let us know, we can help you research it again.

    Thank you for your understanding.

    Best regards,

    Eden


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Tuesday, October 15, 2019 6:19 AM
  • Yes I have an update, sorry I took so long to respond. I have tried booting up in a clean boot state without Windows Defender and tried to install again, no luck. I got the log file from the installation, here is the link to the .txt file: https://1drv.ms/t/s!ArTF-gXCtx93gW-rpt42NhQN_t_-

    The only third party software I had even related to an antivirus was CCleaner, which I uninstalled, and tried running the installation to no avail. I have also tried resetting the Windows Update components, updating the Windows update agent, and not running DISM, but running /sfc scannow to which no errors have been found, but still having the fatal error message. Did you find anything else in the logs that might have anything to do pertaining any other errors? 

    Here is an updated log over my last .NET Installation with all of the steps completed: https://1drv.ms/t/s!ArTF-gXCtx93gW-rpt42NhQN_t_-

    Again, sorry I took so long to respond, I have just been really busy lately. Thank you for the continuous help and understanding.




    Thursday, October 17, 2019 3:09 AM
  • Hi Code Deanward,

    Thanks for your response and sorry for the late reply! According to your uploaded logs, I note the Windows operating system which you used is windows 7,  please have a try with the following steps to fix the Windows update problem.

    Download the Windows Update Troubleshooter, and then select Open or Save in the pop-up window. 

    It is noted that you might have a pop-up blocker on instead of pop-up window. If you select Save, you need to the folder where the troubleshooter is downloaded to after the download is complete, and then double-click the WindowsUpdate.diagcab file to run the troubleshooter. Then, select Next and follow the steps in the wizard to find and fix problems with Windows Updates.

    Hope all above could help you and any feedback would be great expected.

    Best regards,

    Eden


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com


    Tuesday, October 22, 2019 7:13 AM
  • I have tried running the Microsoft .NET Update again from the Windows Update section of the control panel (as a base test) and getting the error code "603: Windows Update encountered an unknown error," which, is not new. I have been getting this error from the start of this problem. Then, I ran the Windows Update troubleshooter program, which I have done many times in the past couple weeks about this, and got these, (again, not new) errors. (Screenshot posted under.) I have tried looking up the error stating 'not fixed' and trying to fix it in the past, but again, with no avail. The weird thing is when I click on the "view detailed information" title in the bottom left corner, it brings me to a page saying that the error was fixed, but, obviously it wasn't. Do you have any thoughts on this and what I should try next? Thank you for responding.

    Thursday, October 24, 2019 3:13 AM
  • I am sorry that you are bothered by this issue. I review your uploaded logs again.

    You can try to download a fresh copy of the standalone installer for .net 4.0 manually:

    https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=17718

    Or try to rename the directory assembly (C:\Windows\Microsoft.NET) to assembly2.

    I hope this link can help you.

    If the issue still exists, I consider it maybe related to windows update, you can go to windows forum to solve the windows update issue at first. Thank you for your understanding!

    Best regards,

    Eden


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Friday, October 25, 2019 9:50 AM
  • I have tried the install again, with the same error. I have tried renaming the directory before, and that didn't work. I tried again today though, and noticed that the folder was still named assembly2 from the last time I had renamed it. The thing that I noticed was there was no new assembly folder. Was it supposed to create one every time I ran the installer? Thank you for the continuous responses.
    Friday, October 25, 2019 6:33 PM
  • Thanks for your update and sorry for the late reply. According to the windows update error, I suppose the windows system has been corrupted. If possible, I suggest you could ask for help to windows forum to firstly solve the windows update issue.

    Thanks for your understanding.

    Best regards,

    Eden


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Tuesday, October 29, 2019 6:28 AM