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'Fatal error during installation'. 2 errors, uninstalled KB958488, fixed one error, other reamins. RRS feed

  • Question

  • (yes I tried uninstalling and re-installing, and using the cleanup tool)

    Windows 7 Home Premium 64 bit. Trying to install .NET framework 4.

    Returning IDOK. INSTALLMESSAGE_ERROR [There is a problem with this Windows Installer package. Please refer to the setup log for more information. ]
    MSI (C:\Users\poly\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\netfx_Core_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4 Setup_20120326_163556225-MSI_netfx_Core_x64.msi.txt
    PerformOperation returned 1603 (translates to HRESULT = 0x80070643)

    Previously had this error:

    [4/25/2011, 19:57:31]Exe (C:\684b3f1bbbc0f637ef\Windows6.1-KB958488-v6001-x64.msu) failed with 0x240006 - (null).
    [4/25/2011, 19:57:31]PerformOperation on exe returned exit code 2359302 (translates to HRESULT = 0x240006)

    However after uninstalling KB958488 this error no longer occurs, but the first error I posted still remains.

    The installer log:

    Property(S): ROOTDRIVE = C:\ Property(S): CostingComplete = 1 Property(S): OutOfDiskSpace = 0 Property(S): OutOfNoRbDiskSpace = 0 Property(S): PrimaryVolumeSpaceAvailable = 0 Property(S): PrimaryVolumeSpaceRequired = 0 Property(S): PrimaryVolumeSpaceRemaining = 0

    (^^^^ this part is slightly concerning.. I have over 100GBs of free space left on C drive!!) Property(S): SOURCEDIR = C:\Users\poly\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_4.0.30319\ Property(S): SourcedirProduct = {F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4} Property(S): ProductToBeRegistered = 1 MSI (s) (20:84) [16:37:51:232]: Note: 1: 1708 MSI (s) (20:84) [16:37:51:232]: Product: Microsoft .NET Framework 4 Client Profile -- Installation failed. MSI (s) (20:84) [16:37:51:233]: Windows Installer installed the product. Product Name: Microsoft .NET Framework 4 Client Profile. Product Version: 4.0.30319. Product Language: 0. Manufacturer: Microsoft Corporation. Installation success or error status: 1603. MSI (s) (20:84) [16:37:51:236]: Deferring clean up of packages/files, if any exist MSI (s) (20:84) [16:37:51:236]: MainEngineThread is returning 1603 MSI (s) (20:30) [16:37:51:238]: RESTART MANAGER: Session closed. MSI (s) (20:30) [16:37:51:238]: No System Restore sequence number for this installation. === Logging stopped: 3/26/2012 16:37:51 === MSI (s) (20:30) [16:37:51:244]: User policy value 'DisableRollback' is 0 MSI (s) (20:30) [16:37:51:244]: Machine policy value 'DisableRollback' is 0 MSI (s) (20:30) [16:37:51:244]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (20:30) [16:37:51:244]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (20:30) [16:37:51:245]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (20:30) [16:37:51:246]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (20:30) [16:37:51:246]: Restoring environment variables MSI (s) (20:30) [16:37:51:248]: Destroying RemoteAPI object. MSI (s) (20:80) [16:37:51:248]: Custom Action Manager thread ending. MSI (c) (2C:34) [16:37:51:256]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (2C:34) [16:37:51:257]: MainEngineThread is returning 1603 === Verbose logging stopped: 3/26/2012 16:37:51 ===

    Also the install screen says that it will take 0 minutes to download.. seems related
    • Edited by lailai625 Monday, March 26, 2012 5:46 AM
    Monday, March 26, 2012 5:45 AM

Answers

  • Hi Lailai625,

    Welcome to the MSDN forum.

    First, the error code “0x240006”, it means “The update to be installed is already installed on the system”, so it is not the root cause of your problem.

    Second, please check if there are any anti-virus or antispyware applications running. Make sure they are turned off during installation.

    Third, complete or dismiss Windows Updates before installation (but turn on Windows Update service).

    Then, clean up your “%temp%” folder (Start>>Run>>%temp%).

    Before you run the setup file, I recommend you take a look at this page: http://social.msdn.microsoft.com/Forums/en/netfxsetup/thread/3cc78f3c-d782-4f90-9035-1b6675890af7

    Finally, run the setup file with Administrator privileges: Right-click the installer > Run as administrator.

    If the installation fails again, please collect the fresh logs via the steps Nithya mentioned.

    I hope this helps.

    Best Regards,


    Alexander Sun [MSFT]
    MSDN Community Support | Feedback to us

    • Marked as answer by lailai625 Wednesday, March 28, 2012 6:47 AM
    Tuesday, March 27, 2012 5:25 AM

All replies

  • Hi Lailai625,

    I am sorry to hear that you are running into installation issues.  1603 is a generic install failure, which can surface due to variety of reasons. To better understand the root cause of this failure, it would be better to get more logs from the machine(s) where you are seeing this error.
    Can you grab the logs as per the instructions below and share the same?

    1.  Download and run this diagnostic tool from here: http://www.microsoft.com/downloads/details.aspx?FamilyID=e0da314f-6216-4a18-bc6b-7d29cf83af20&displaylang=en
    2.  Share the log generated by this tool: %temp%\vslogs.cab (using skydrive or equivalent)

    Thank you

    Nithya

    Monday, March 26, 2012 9:42 PM
  • Hi Lailai625,

    Welcome to the MSDN forum.

    First, the error code “0x240006”, it means “The update to be installed is already installed on the system”, so it is not the root cause of your problem.

    Second, please check if there are any anti-virus or antispyware applications running. Make sure they are turned off during installation.

    Third, complete or dismiss Windows Updates before installation (but turn on Windows Update service).

    Then, clean up your “%temp%” folder (Start>>Run>>%temp%).

    Before you run the setup file, I recommend you take a look at this page: http://social.msdn.microsoft.com/Forums/en/netfxsetup/thread/3cc78f3c-d782-4f90-9035-1b6675890af7

    Finally, run the setup file with Administrator privileges: Right-click the installer > Run as administrator.

    If the installation fails again, please collect the fresh logs via the steps Nithya mentioned.

    I hope this helps.

    Best Regards,


    Alexander Sun [MSFT]
    MSDN Community Support | Feedback to us

    • Marked as answer by lailai625 Wednesday, March 28, 2012 6:47 AM
    Tuesday, March 27, 2012 5:25 AM
  • Thank you. Deleting /Assembly/ has fixed the problem.
    Wednesday, March 28, 2012 6:47 AM