Identity verification by card failed

Question

dear sir/maam

i am trying to signup for microsoft azure free account but after providing my credit card details it deduct 2 inr from account and then i recieve error "something went wrong. we are investigating"

currently i am using AWS cloud but i realy curious to test AZURE as some one told me its better than AWS.

so please help me in solving it

thankyou

Arul Vats.

Answer 1

This could be a transient issue. I suggest you try the troubleshooting steps from this link - https://support.microsoft.com/en-us/help/4042959 and if that doesn't help, contact support to get further assistance from our engineers in this regards. You can also try different browsers and see if that does the trick.

Answer 2

hey i tried but still same error,  can you provide me with support mail or link

Answer 3

From this link - https://support.microsoft.com/en-us/help/4042959/troubleshoot-why-you-can-t-sign-up-for-azure , select the appropriate option from the section Is your problem resolved? and click on contact support.

Answer 4

None of the options in the link match the message that I and the other user are getting: Something went wrong. We are investigating.  Isn't there a response for this message?

Answer 5

Did you contact support?

Answer 6

In the end they will say you card is not supported by our system that's all.

Answer 7

If your card is in the supported list, you don't have to worry about that. Which card do you use?

Answer 8

ICICI bank coral credit card

Answer 9

@defalt94, we need to investigate this further. Create a support request using this link - https://support.microsoft.com/en-us/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=15470&ccsid=636233463407635340