Hello,
LDAP is a protocol that allows an application/person to query Active Directory. If your company has a domain controller or a Windows Server domain environment, then you can configure that telephony system to query active directory using LDAP to get user information,
for example.
If you will like to have all user information (located on Active Directory) on a SQL Server database,
you can import that information into SQL Server, but the telephony system have to be capable of interact with a SQL Server database. You may have to contact the telephony system vendor about that.
Hope this helps.
Regards,
Alberto Morillo
SQLCoffee.com
