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My Windows appears to hang when my mouse moves to the far left of the screen, what is the issue?

    Question

  • Hello everyone, my windows hangs for approximately 20 seconds when my mouse moves to the far left of the screen. Metro was working fine for about 24 hours, and then this began. No new installations or device changes occurred. How can I isolate the problem, and resolve it?
    (x64)
    Edit: Also, nothing in the event log.
    Monday, October 10, 2011 8:17 AM

All replies

  • Try update your Windows first and open task manager and do this step and observe and see if anything suspect happening in task manager ?

    Also take a look at log file and see if anything is there.

    Monday, October 10, 2011 11:51 AM
  • Alright, now without taking any action, everything appears to work fine again. No clue what happened or what fixed it...
    Monday, October 10, 2011 7:36 PM
  • Okay, the issue has begun again, and I am not sure what to do. My windows is fully updated, and I check the task manager, and there was nothing out of the ordinary - even when the issue was occurring. The hangup was exactly 32 seconds.

     

    Which log file are you referring to exactly? This is a big issue that I really need resolved.

    Edit: I have found that after the hangup, when I scroll my mouse wheel, it scrolls through the potential apps that can be pulled out of the side, and that will continue until I click on another window, or press the CTRL button.


    • Edited by Skrip037 Tuesday, October 11, 2011 2:27 AM
    Tuesday, October 11, 2011 2:21 AM
  • Log files, I refers to Event Viewer. open start and then type event and chose event viewer and see during that time any suspect thing happening or not?
    Tuesday, October 11, 2011 12:57 PM
  • As posted in the OP under the edit, there are no suspect events occurring at the time of the hangups. Just checked again to make sure, and same result.

    EDIT: The issue seems to persist after restart, however it does not persist each time. It seems random whether it will work or not after a restart.

    EDIT: Refreshed my pc, and the problem seems to be gone for now. Will continue to monitor.

    • Edited by Skrip037 Tuesday, October 11, 2011 5:18 PM
    Tuesday, October 11, 2011 3:20 PM
  • Even after refresh, the problem persists.

    Here is a link to logs.cab => http://www.megaupload.com/?d=E7TP7OPP

    Sorry for the megaupload link, I didn't know where else to upload it.

    Please assist.

    Tuesday, October 11, 2011 7:43 PM
  • Hey Skrip037,

     

    Try installing the latest drivers that are available from your computer manufacturer's website. If the driver isn't able to install successfully, try using the compatibility troubleshooter to see if it can help the driver to install properly. The compatibility troubleshooter can be opened by:

    • Enter the Start screen
    • Move your mouse to the bottom left of the screen to expand the Charms section
    • Select Search
    • Type Compatibility
    • Click Settings in the right column
    • Click Run programs made for previous versions of Windows

     

    Then follow the prompts and direct the troubleshooter to the installer for your computer's driver. You will likely want to choose the choice for This program worked in earlier versions of Windows but won't install or run now when it is given if the latest driver is only applicable to a different version of Windows.

     

    If installing the latest drivers doesn't resolve this problem, try checking to see if a more recent version of your motherboard's BIOS is available. Instructions for how to update your motherboard's BIOS should be available in your user manual or on your computer/motherboard provider's website.

     

    Modifying BIOS/ complementary metal oxide semiconductor (CMOS) or Unified Extensible Firmware Interface (UEFI) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS/UEFI settings can be solved. Modifications of the settings are at your own risk.

     

    Hope that helps.


    Steven
    Thursday, October 13, 2011 1:09 AM
    Moderator
  • Thank you for the reply. I have updated all my drivers (after using the Refresh button) to the most current version, and I still continue to get this issue. I noticed it occurs every time after I open the control panel through Metro.

    My BIOS are also up to date as well. All drivers were able to successfully install as far as I can tell.

    Monday, October 17, 2011 6:36 AM
  • Could it indicate a defect in snap? I mean that this is snap that triggers when you move your mouse to the very left screen border. Move the mouse to the border and you should notice a thumbnail of a previous screen (the one you have in focus before the current screen). I noticed that sometimes scrolling within, say, IE makes it actually scroll the snap's thumbnails.

    I mean, could it be that Windows is trying to show you a thumbnail but for some reason fails to do that and those 20 s are the timeout?


    Well this is the world we live in And these are the hands we're given...
    Monday, October 17, 2011 7:45 AM
  • It is very possible. When the bug is occurring, it is not possible to even see the preview window. However, I noticed that after the timeout occurs, if I scroll my mouse wheel (without clicking anything after the timeout), it will scroll through the preview windows.

     

    Not sure what this means, but still looking for a solution.

    Monday, October 17, 2011 9:40 PM
  • Hey Skrip037,

     

    • What is your screen resolution? If you try setting your screen to a different size does the problem still occur after you open the Metro style Control Panel?
    • Do you notice any strange behavior when using the Metro style Control Panel or other Metro style applications?

     

    Let's try running the System File Checker to see if it finds/replaces any missing system files. You can do this by:

    • Enter the Start screen
    • Type cmd
    • Right click cmd
    • Click Advanced in the lower right corner of the screen
    • Click Run as administrator
    • Click Yes to the User Account Control prompt
    • Enter the command: sfc /scannow

     

    Once the scan has finished the results will be displayed in the Command Prompt. Be sure to let us know what results you receive from the scan as well as the answers to the questions above.

     

    Look forward to hearing back from you.


    Steven
    Tuesday, October 18, 2011 1:15 AM
    Moderator
  • Exactly, I used to have the same problem: scrolling text actually was scrolling through previews. The workaround was to change focus to another app, like click in a different app and scroll there.


    Well this is the world we live in And these are the hands we're given...
    Tuesday, October 18, 2011 6:35 AM
  • - 1920x1200

    - Yes, on occassion (not every time, and seems random) the control panel will select the option above the one I clicked on the navigation bar. That is the only other behavior.

    - SFC results: CBS.log => http://www.megaupload.com/?d=19IPRCKW

    The cmd prompt window did say that some corrupted files were repaired, however I accidentally closed the window before copying the full text.

    Tuesday, October 18, 2011 11:10 PM
  • After completing the SFC, I restarted my computer and clicked on the Weather app in Metro. I proceded to press the Windows key to go back to the start screen. I then moved my mouse to the left as to pull the weather app from the left-side, and my computer then hung for 25 seconds.
    Tuesday, October 18, 2011 11:14 PM
  • What video drivers are you using?
    Well this is the world we live in And these are the hands we're given...
    Wednesday, October 19, 2011 7:20 AM
  • Official drivers from Nvidia. I tried the beta drivers, but they say they are incompatible with this OS.
    Wednesday, October 19, 2011 9:14 AM
  • I am using 285.16 on old GeForce 9600 GT.
    Well this is the world we live in And these are the hands we're given...
    Wednesday, October 19, 2011 11:32 AM
  • Official drivers from Nvidia. I tried the beta drivers, but they say they are incompatible with this OS.
    http://img855.imageshack.us/img855/8190/capturecfg.png

    • Edited by Skrip037 Wednesday, October 19, 2011 11:19 PM
    Wednesday, October 19, 2011 11:18 PM
  • Yeah, same version as mine.


    Well this is the world we live in And these are the hands we're given...
    Thursday, October 20, 2011 7:02 AM
  • Hey Skrip037,

     

    When trying to install the beta drivers are you using the compatibility troubleshooter that was mentioned above? The compatibility troubleshooter may be able to help you get around the "incompatible with this OS" message that you are receiving.

    Quoted from above:
    The compatibility troubleshooter can be opened by:

    • Enter the Start screen
    • Move your mouse to the bottom left of the screen to expand the Charms section
    • Select Search
    • Type Compatibility
    • Click Settings in the right column
    • Click Run programs made for previous versions of Windows

     

    Then follow the prompts and direct the troubleshooter to the installer for your computer's driver. You will likely want to choose the choice for This program worked in earlier versions of Windows but won't install or run now when it is given if the latest driver is only applicable to a different version of Windows.


    Steven
    Saturday, October 22, 2011 1:29 AM
    Moderator
  • Hello Skrip037,

    Are you still experiencing the issue with your system hang?
    Please reply back with an update and let us know if it is still occurring.

     

    Thanks,


    Marilyn
    Thursday, October 27, 2011 9:47 PM
    Moderator
  • Yes, I am still having this problem. I ran the troubleshooter and it selected Windows 7. I installed the driver and immediately restarted. I then clicked on the control panel in metro, and pressed the WIN key. I then clicked desktop and moved my mouse to the left side of the screen. Problem still occurring.
    Sunday, October 30, 2011 3:30 AM
  • Hey Skrip037,

     

    Let's try refreshing your PC to see if that resolves the problem you have been experiencing by reloading Windows Developer Preview without losing your photos, music, videos, and other personal files. Here is what will happen when you refresh your PC:

    • Your files and personalization settings won't change.
    • Your PC settings will be restored to their defaults.
    • Apps from Windows Store will be kept. All other apps will be removed.

     

    To refresh your PC:

    • Enter the Start screen
    • Click Control Panel
    • Click General in the left column
    • Under Refresh your PC without affecting your files, click Get started

     

    Then follow the instructions that will be provided on the screen for you.


    Steven
    Tuesday, November 01, 2011 1:47 AM
    Moderator
  • I have completed the PC refresh, and the error is still present (no changes). What is the next step? I appreciate all the support.
    • Edited by Skrip037 Tuesday, November 01, 2011 6:21 AM
    Tuesday, November 01, 2011 6:21 AM
  • Edit: I have found that after the hangup, when I scroll my mouse wheel, it scrolls through the potential apps that can be pulled out of the side, and that will continue until I click on another window, or press the CTRL button.


    Thank you!   I didn't know about that feature.   So far I have been just clicking on each thumbnail and advancing to the next one by switching tasks each time.   ; )

    So you see the thumbnails eventually?  But the first does not appear when it is supposed to?  So then try dragging one to see if it expands.   Also see if you then get either a chance to Snap it or only make it your current app.   (E.g. I see a different border appear depending on which monitor I do that on.   My Tablet is only 1280X800 (1.6) while my main monitor is 1920X1080 (1.77) and I only get to see Snap on my main monitor.   I notice that your resolution of 1920X1200 would be the same ratio as a my Tablet (1.6), so I guess you don't see Snap either then?

    BTW in multi-monitor mode with the break between the displays being where you need to position the mouse pointer to get the thumbnail I find this is even more sensitive than when the projector is disconnected.   It is tricky getting it to appear but once it is there and I drag it to be a bigger one I can then keep holding the left mouse button down and drag the pointer through the divide and back out again with another large thumbnail!   Thanks for making me see this too!

    FWIW I didn't understand your point about pressing "the CTRL button".   Assuming you meant pressing a Ctrl- key (perhaps using the Touch Keyboard?) somehow in relation to those thumbnails, I just saw the thumbnails disappear.   If that was the point it would be another indication that your video driver seems to be having trouble with those thumbnails.   Also, I don't see anything special about doing that, e.g. just doing a left click would switch to whatever app the thumbnail was showing.

     

    Robert Aldwinckle
    ---

    Tuesday, November 01, 2011 2:57 PM
  • I do not see the thumbnails ever when bringing my mouse to the left side of the screen. However, after the system freeze occurs, if I scroll my mouse wheel, a thumbnail will be shown. Dragging on the thumbnail does nothing, however when I click on the thumbnail it expands the app. I cannot snap it though.

    What I meant by the CTRL button is the Ctrl- key on the keyboard. I'm guessing pressing this button removes the foxus from the thumbnails.

    The problem persists.

    Friday, November 25, 2011 3:14 PM
  • I do not see the thumbnails ever when bringing my mouse to the left side of the screen. However, after the system freeze occurs, if I scroll my mouse wheel, a thumbnail will be shown.

    So you have a workaround of sorts.  ; )

     

    Dragging on the thumbnail does nothing, however when I click on the thumbnail it expands the app.

    But still broken functionality IMO. E.g. no sign of the thumbnail expanding or of the existing pane shrinking?

     

    I cannot snap it though.

    By your 1.6 display ratio I wouldn't expect you do be able to use the Snap feature, just see those two signs of transition that I mentioned.

     

    What I meant by the CTRL button is the Ctrl- key on the keyboard. I'm guessing pressing this button removes the foxus from the thumbnails.

    If you were still in a roll state, conceivably you might have caused a Zoom analog.   Ctrl+Roll is a standard procedure for Zoom.   But as I mentioned I don't see that using my mouse wheel, regardless of which monitor I do the roll on.   Also the wheel doesn't do anything while I'm dragging.   I think you're right about Ctrl- causing the thumbnail to lose focus.  E.g. it instantly drops it regardless of which state it is in.   So then I have no idea how you managed to use it to show your app.   <eg>


    ---

    Friday, November 25, 2011 11:57 PM
  • Sorry, but definitely not a workaround. The systemlock makes using metro unbearable, and I have had it disabled for quite some time now. I would like it fixed though. What is wrong with my 16:10 ratio? It works every now and then. But I don't think you understand what thumbnails I mean. The app thumbnails look like the thumbnails when hovering over a window on the explorer bar.
    Tuesday, November 29, 2011 1:37 AM
  • Hey Skrip037,

     

    I noticed in your DirectX Diagnostic Tools image that you have "Generic PnP Monitor" listed for your monitor. Let's try installing the driver for your monitor which can be downloaded/installed from your monitor manufacturer's website. If when trying to install the driver it says that the driver isn't compatible with this version of Windows you will need to use the Compatibility Troubleshooter with the This program worked in earlier versions of Windows but won't install or run now option to let it install properly.

     

    Also are you able to switch to a resolution of 1920 x 1080 to test if the same problem occurs? If 1920 x 1080 isn't an option, try changing to a lower resolution that is higher than 1024 x 768. To switch your desktop resolution:

    • View your desktop by clicking the Desktop tile from your Start screen or pressing Windows key + M on your keyboard
    • Right click an empty space in your desktop
    • Click Screen resolution

     

    Look forward to hearing back from you.


    Steven
    Monday, December 05, 2011 9:36 PM
    Moderator
  • I attempted to find the driver for my monitor but was unable. I have a Starlogic LCD monitor. Unfortunately Starlogic does not have a website or place of download, so I was unable.

     

    My current resolution is 1920x1280. This has been my resolution for the length of this thread. I have not tried any other resolutions thus far.

    Monday, December 19, 2011 2:21 PM
  • Hey Skrip037,

     

    If you follow the steps provided in my reply from December 5th to switch to the 1920 x 1080 resolution, do you see the same problem occur when you move your mouse to the left side of the screen?

     

    If you don't see 1920 x 1080 as an option, please list the available resolutions in your next reply.


    Steven
    Monday, December 19, 2011 10:42 PM
    Moderator
  • Oh I'm sorry sir, I misread the resolution you stated. I selected 1920 x 1080 and successfully changed to that resolution. Once it was changed, I pressed the windows key, clicked Control Panel, selected a random option from the menu then moved my mouse to the left. Immediately once my mouse hit the left side, the problem occurred once again.
    Monday, December 26, 2011 3:47 PM
  • Hey Skrip037,

     

    Try following the steps below to test if snapping a Windows Explorer window to the left side of your screen causes the same problem.

    • Open the Start screen
    • Click Windows Explorer
    • Hover your mouse over the title bar of the Windows Explorer window
    • Click and hold the left mouse button
    • Drag your mouse to the left side of the screen

     

    As soon as your mouse touches the left side of the screen you should see a transparent window outline that is on the left side of the screen. Release your left mouse button and the window should resize to fill that outline.


    Steven
    Wednesday, December 28, 2011 8:58 PM
    Moderator
  • Okay, I completed these steps. I first made sure the problem was there by moving the mouse to the left of the screen. It was. I then performed the steps, and was successfully able to snap windows explorer without a problem.
    Friday, January 06, 2012 3:51 PM
  • Hey Skrip037,

     

    Let's try adjusting the Visual Effects in the performance options to see if this has any effect on the problem that you are seeing. You can do this by:

    1. Enter the Start screen
    2. Type Advanced system settings
    3. Click Setting in the right column
    4. Click View advanced system settings
    5. Under the Performance heading, click Settings...
    6. Click the radio button for Adjust for best performance
    7. Click OK
    8. Click OK

     

    Then test to see if the problem still occurs. You can return to the window in step 6 above to return to best appearance or your choice of preference after this test has been completed.

     

    Look forward to hearing back from you.


    Steven
    Saturday, January 07, 2012 2:17 AM
    Moderator
  • Hello Skrip037,

    Are you still experiencing the issue with your mouse hanging when you move to the left?

    If you would provide an update, it would be appreciated.


    Thanks,
    Marilyn
    Sunday, January 15, 2012 11:17 PM
    Moderator
  • Hello, I apologize for the late replies. I adjusted for best performance, and the problem is still occurring - no change after adjustment. Readjusted back to "Let windows choose" and the problem persists.
    Tuesday, January 31, 2012 3:14 AM
  • There may be software or devices that are interferring with the system.
    What other software do you have installed on Windows Developer Preview?
    What devices are connected? Printers, webcams, etc?

    We can try and disable the devices one at a time to see if that makes any difference.
    Marilyn
    Thursday, February 02, 2012 9:19 PM
    Moderator