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App wouldn't launch for testers RRS feed

  • Question

  • I'm trying to publish an app on the store but it keeps failing certification.  It works perfectly for me but It wouldn't launch for the testers I get the following certification error message.

    ErrorDescription=Access is denied.

    ErrorType=8
    ErrorTypeText=WinRT error
    ErrorNumber=80070005
    SourceFile=ms-appx://60592karlritchie.mermaidvolleyball/c2runtime.js
    Line=275
    Character=466
    DocumentURL=/index.html
    OSProduct=Windows 8 Pro
    OSVersion=6.2.9200.0
    OSServicePack=0
    UserAgentString=Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; Trident/6.0; MSAppHost/1.0)
    StackTraceAvailability=2
    StackTrace=ms-appx://60592karlritchie.mermaidvolleyball/c2runtime.js:275:466           v()
               ms-appx://60592karlritchie.mermaidvolleyball/c2runtime.js:77:84           load()
               ms-appx://60592karlritchie.mermaidvolleyball/c2runtime.js:62:348           R(object)
               ms-appx://60592karlritchie.mermaidvolleyball/c2runtime.js:111:364           cr_createRuntime(string)
               ms-appx://60592karlritchie.mermaidvolleyball/index.html:74:4           Anonymous function(object)
               ms-appx://60592karlritchie.mermaidvolleyball/jquery-1.7.1.min.js:2:14777           n(object, object)
               ms-appx://60592karlritchie.mermaidvolleyball/jquery-1.7.1.min.js:2:15554           fireWith(object, object)
               ms-appx://60592karlritchie.mermaidvolleyball/jquery-1.7.1.min.js:2:9771           ready()
               ms-appx://60592karlritchie.mermaidvolleyball/jquery-1.7.1.min.js:2:14347           B(object)
    StackTraceHash=5b721f6d838606f5500927353cd16336
    PackageFullName=60592KarlRitchie.MermaidVolleyball_1.0.0.0_neutral__pjdtd15mwy3qt
    AppUserModelID=60592KarlRitchie.MermaidVolleyball_pjdtd15mwy3qt!App
    IsTerminal=True
    DependentPackageList=Microsoft.WinJS.1.0_1.0.9200.20602_neutral__8wekyb3d8bbwe

    The only thing I can think of is I'm using 32bit windows and I was building it as any CPU, would that be the issue or is it something else?

    Karl



    Thursday, March 21, 2013 6:25 PM

Answers

  • Hi Karl,

    Your development environment should not make a difference. However, if you are submitting the app neutral to processor architecture then you need to be sure and test it on ARM, x86 and x64 PCs. If you submit the app as neutral, the testers will test it on multiple devices utilizing all of those processors. The performance requirements for ARM are different than the other two. The app needs to start, suspend and resume faster on those low power PCs. Have a look at this page on general best practices for performance. Hopefully that will help some. 

    Thanks,

    Jesse

    • Marked as answer by Karl Ritchie Sunday, March 24, 2013 9:18 AM
    Friday, March 22, 2013 2:12 PM

All replies

  • I tried testing my app in suspend/resume shutdown and got this error message.

    'WWAHost.exe' (Script): Loaded 'Script Code (MSAppHost/1.0)'.
    Exception was thrown at line 3, column 24970 in ms-appx://4c2f59e9-741e-4f4d-9c29-e7d19c3b415f/jquery-1.7.1.min.js
    0x800a139e - JavaScript runtime error: SyntaxError
    The program '[3856] WWAHost.exe' has exited with code 1 (0x1).

    Would this cause it to fail certification and how would I fix this?

    Thursday, March 21, 2013 8:27 PM
  • Hi Karl,

    Your development environment should not make a difference. However, if you are submitting the app neutral to processor architecture then you need to be sure and test it on ARM, x86 and x64 PCs. If you submit the app as neutral, the testers will test it on multiple devices utilizing all of those processors. The performance requirements for ARM are different than the other two. The app needs to start, suspend and resume faster on those low power PCs. Have a look at this page on general best practices for performance. Hopefully that will help some. 

    Thanks,

    Jesse

    • Marked as answer by Karl Ritchie Sunday, March 24, 2013 9:18 AM
    Friday, March 22, 2013 2:12 PM
  • Thanks Jesse but this was actually a problem with sharing the app.  I've ran powershell now but I'm, still not 100% sure if I'm using the right certificate.
    Sunday, March 24, 2013 9:20 AM
  • Karl,

    If that is the case have a look at this page on signing your package. The easiest way to submit is to generate the certificate through Visual Studio. However, if you are working in a domain and already have code signing certificates available in you CA, then there is also a section on the page about choosing an alternative certificate. 

    Thanks,

    Jesse

    Monday, March 25, 2013 1:54 PM