Hi,
Does the error occurs in windows 8 or windows 8.1? If not, I think the problem may related to windows 10 OS. I recommend you can post your thread in the forum below:
https://social.technet.microsoft.com/Forums/en-US/home?category=WinPreview2014
Best Wishes!
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. <br/> Click <a
href="http://support.microsoft.com/common/survey.aspx?showpage=1&scid=sw%3Ben%3B3559&theme=tech"> HERE</a> to participate the survey.