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Cannot Turn on Windows Features (Error: 0x8007371c)

    Question

  • Dear all

    I want to turn on .net framework 3.5.1 but I receive this error:

    Windows could not complete the requested changes.

    Reason:

    0x8007371c - The SMI primitive installer failed during setup or servicing

     

    Can anybody help me?

     

    Thank you so much


    Nothing is Impossible
    Wednesday, September 21, 2011 8:34 AM

Answers

  • I did some research on this issue and came up with the following information.

    This issue can occur if one of the following conditions is true:
    A program on your computer interfered with the installation of the service pack.
    There is an inconsistency in the Windows Servicing Store. The Windows Servicing Store is a component that is required to successfully install the service packs.

    You might be able to resolve it by closing any applications that are running, restart the computer and re-installing the Windows updates. (Make sure you re-install .net Framework first!)

    If you prefer not to do this, then the fastest way to fix this, would probably be to Refresh your machine.

    Windows Developer Preview includes several new options for recovering your system from errors or problems, one of which is the Push Button Reset. Push Button Reset is exposed to the user as two different options.

    In this case, let’s try to “Refresh your PC without affecting your files,” first.

    Go to Control Panel within the Metro UI. Click on General -> Under Refresh your PC without affecting files, click on “Get Started.”

    This will restore your settings to defaults. Click Next -> and follow the prompts to Refresh your PC.

    After you have completed these steps, do you still experience the same errors?

    Wednesday, September 21, 2011 11:42 AM
    Answerer
  • Actually last night I did all update to my system and after that I start trying again and again till it suddenly works :D
    Nothing is Impossible
    Thursday, September 22, 2011 3:53 AM

All replies

  • I did some research on this issue and came up with the following information.

    This issue can occur if one of the following conditions is true:
    A program on your computer interfered with the installation of the service pack.
    There is an inconsistency in the Windows Servicing Store. The Windows Servicing Store is a component that is required to successfully install the service packs.

    You might be able to resolve it by closing any applications that are running, restart the computer and re-installing the Windows updates. (Make sure you re-install .net Framework first!)

    If you prefer not to do this, then the fastest way to fix this, would probably be to Refresh your machine.

    Windows Developer Preview includes several new options for recovering your system from errors or problems, one of which is the Push Button Reset. Push Button Reset is exposed to the user as two different options.

    In this case, let’s try to “Refresh your PC without affecting your files,” first.

    Go to Control Panel within the Metro UI. Click on General -> Under Refresh your PC without affecting files, click on “Get Started.”

    This will restore your settings to defaults. Click Next -> and follow the prompts to Refresh your PC.

    After you have completed these steps, do you still experience the same errors?

    Wednesday, September 21, 2011 11:42 AM
    Answerer
  • Actually last night I did all update to my system and after that I start trying again and again till it suddenly works :D
    Nothing is Impossible
    Thursday, September 22, 2011 3:53 AM