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Recurring previously purchased Durable IAP Issue RRS feed

  • Question

  • At least some users of our app experience the loss of purchased durable IPA license periodically.  Has anyone else seen the same issue?  

    I know there are discussions about this before.  It was fixed before. 


    Hong

    Tuesday, March 24, 2015 11:29 PM

Answers

  • It has happened with us too.

    We store the purchase certificate on our server when the App Purchase is done. So we always know which user has purchased the IAP. 

    In cases when users reported their purchase was lost, we are able to confirm the purchase and give them the product. This significantly improves your value in the eyes of users.

    -N

    Monday, March 30, 2015 8:30 PM

All replies

  • It has happened with us too.

    We store the purchase certificate on our server when the App Purchase is done. So we always know which user has purchased the IAP. 

    In cases when users reported their purchase was lost, we are able to confirm the purchase and give them the product. This significantly improves your value in the eyes of users.

    -N

    Monday, March 30, 2015 8:30 PM
  • Thank you for the confirmation. We still hope this issue will be fixed permanently by Microsoft.

    Hong

    Monday, March 30, 2015 8:36 PM