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Unable to receive notifications when using collect data from user action RRS feed

  • Question

  • Hi,

    I am using collect data from user action in SharePoint 2010 workflows. It will create a task for the user in task list. In addition to that a notification mail has to be sent to the assigned to user. But this is not happening.

    I tried by changing yes to no and reversal in tasks--->list settings-->advanced settings--->send notification when ownership is assigned but no use.

    Please help me in this issue.

    Thursday, May 17, 2012 10:40 AM

Answers

  •  

    Hi MSat1,

    You should verify your SMTP is configured correctly and running first. Then check your SharePoint email setting in your SharePoint Central Administration.

    You should check your log file(c:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\Logs),may be some error cause the workflow can’t send email. Please also ensure your email is configure correctly.

    Thanks,

    Jack

    Tuesday, May 22, 2012 8:56 AM
    Moderator