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Sharepoint - You do not have permissions to access this file RRS feed

  • Question

  • Hi, In our SharePoint environment (SP 2010) we are experiencing issues where a user after logging into our site receives this error "You do not have permissions to access this file" and is logged out. The strange thing is that he can login on the default page but seems to get an error only when he further navigates.

    This is on a Windows PC where in the access is via UAG.

    Any suggestions as to what could cause this issue.

    Thanks



    RRS

    Thursday, January 7, 2016 5:25 PM

Answers

  • Hi RRS,

    Please check if the user has enough permission to access the site collection (Site Actions > Site Settings > Site permissions > Check Permissions).

    Please provide more details about the error. Did the user can only access the home page? Can the user access other pages? Did all users have the issue?

    Please try to reproduce the issue and provide more detailed error messages in ULS logs.

    An even better way to get the real SharePoint error from the ULS logs:

    http://habaneroconsulting.com/insights/An-Even-Better-Way-to-Get-the-Real-SharePoint-Error#.VT7uonkcQ5d

    Best Regards,

    Dean Wang


    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by srituraj Monday, January 11, 2016 6:38 PM
    Monday, January 11, 2016 3:39 AM

All replies

  • Can he access other pages and other lists in the site ? is the error for only one specific page ? can he go to site settings ?

    Thanks, Vinod

    Thursday, January 7, 2016 5:33 PM
  • Hi RRS,

    Please check if the user has enough permission to access the site collection (Site Actions > Site Settings > Site permissions > Check Permissions).

    Please provide more details about the error. Did the user can only access the home page? Can the user access other pages? Did all users have the issue?

    Please try to reproduce the issue and provide more detailed error messages in ULS logs.

    An even better way to get the real SharePoint error from the ULS logs:

    http://habaneroconsulting.com/insights/An-Even-Better-Way-to-Get-the-Real-SharePoint-Error#.VT7uonkcQ5d

    Best Regards,

    Dean Wang


    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by srituraj Monday, January 11, 2016 6:38 PM
    Monday, January 11, 2016 3:39 AM
  • Thanks Dean, It seems the user was trying to access the page and leaving it unattended for a long time. Since the access was granted via UAG (forefront gateway), the session was set to expire (security issue), he would lose access.

    But looking at the logs did help out.


    RRS

    Monday, January 11, 2016 6:38 PM