Windows 2012 R2 Black screen issue with RDP - Using KVM Task manager,Regedit,Command prompt or any other system tools not open RRS feed

  • General discussion

  • Dear Experts,

    We are facing below problems with windows 2012 R2 server installed on HP gen 9 servers.

    1. Black screen is getting appeared during RDP session.

    2. When we login via ilo we can observe Task manager not opening

    3. Registry editor not opening

    4. Command prompt not opening

    5. Only file explore is getting open.

    This problem temporarily getting solved after reboot. But same issue observed after some days. So please suggest to proceed further to fix permanently.


    Friday, December 28, 2018 10:00 AM

All replies

  • Hello 

    What kind of services are those servers running ? SQL server or Exchange maybe ? 

    Have you seen the memory percentage that is free for the system to use ?

    Wednesday, January 2, 2019 7:18 PM
  • Hi,

    We have application which use to monitor the network in realtime. We are unable to open task manager or any other system tools to check the memeory usage. 

    Monday, January 7, 2019 8:47 AM