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path problem fixed yet? ( deebs) 1/16/2008 4:51 PM PST RRS feed

  • Question

  • By: deebs

    :)

    daver wrote:
    > Yes there are some great possibilities here. Are the xm people the ones to
    > do it?
    >
    > There's no change in this odd behavior under Leopard btw.
    >
    > Dave
    Thursday, February 21, 2008 11:10 PM
    Moderator

Answers

  • By: Anita Oakley

    Hi Dave,
    
    I'm sitting here with one of our program managers, who came over from 
    iView. He says that he has not seen or heard of this issue, and I honestly 
    cannot find anything in the bug databases. I only have a Mac notebook back 
    in my office, but I've asked the others on the team to test on their other 
    Mac's. 
    
    Looking back at your previous posts, I noticed just now that you mentioned 
    not seeing any updates. Actually, we are on service pack 1, so if you 
    haven't loaded that yet, why don't you try doing that? Here is a link to 
    the download - 
    http://www.microsoft.com/downloads/details.aspx?FamilyId=535F6189-C4A9-4D9C-
    A7FE-3BF8DD0EEF53&displaylang=en. 
    
    The development team is also hard at work on the next full version.
    
    Best Regards, 
    Anita Oakley
    Online Support Engineer, MCSD
    
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
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    ===================================================== 
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    and confers no rights
    Thursday, February 21, 2008 11:17 PM
    Moderator
  • By: Sekar Raju

    Hi Lara, 
    
    We really apologize for the inconvenience. The missing path issue has 
    already been documented and submitted to the product team, and they 
    currently working on a fix. Unfortunately, we are not able to give a 
    timeline on when a fix would be available because this depends on 
    complexity of the issue and other factors; it will be fixed in a future 
    update or version.
    
    Best Regards, 
    Sekar Raju
    Online Support Engineer, MCSE
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
    from your issue. 
    ===================================================== 
    This posting is provided "AS IS" with no warranties, 
    and confers no rights
    Thursday, February 21, 2008 11:23 PM
    Moderator

All replies

  • By: Sekar Raju

    Unfortunately there is no solution available as of now. The product team is 
    working on the fix and it's likely to be fixed with in the next release. We 
    really apologize for the inconvenience. 
    
    Best Regards, 
    Sekar Raju
    Online Support Engineer, MCSE
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
    from your issue. 
    ===================================================== 
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    and confers no rights
    Thursday, February 21, 2008 11:11 PM
    Moderator
  • By: TFphoto

    How's the fix going?  I just tried to upgrade from iView to EM and all paths 
    to more than 1500 DVD's are gone.  I have  Expression Media 1.0.2, I'm on a 
    Intel mac, OS 10.4.11, quicktime 7.4.1.  
    Any solutions, anyone??  Please let me know.
    Thanks!
    
    10/29/2007:
    "We really apologize for the inconvenience. The missing path issue has
    already been documented and submitted to the product team, and they
    currently working on a fix. Unfortunately, we are not able to give a
    timeline on when a fix would be available because this depends on
    complexity of the issue and other factors; it will be fixed in a future
    update or version.
    
    Best Regards,
    Sekar Raju
    Online Support Engineer, MCSE"
    Thursday, February 21, 2008 11:12 PM
    Moderator
  • By: Anita Oakley

    Hello Dave,
    
    The only thing I can suggest at this point is to open a support incident 
    with Microsoft. Without being able to see the problem, I don't know how we 
    can take it further in the forum. However, with a case our support folks 
    can connect to your machine to troubleshoot.
    
    
    Best Regards, 
    
    
    Anita Oakley
    Online Support Engineer, MCSD
    
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
    from your issue. 
    ===================================================== 
    This posting is provided "AS IS" with no warranties, 
    and confers no rights
    Thursday, February 21, 2008 11:13 PM
    Moderator
  • By: daver

    Yes there are some great possibilities here. Are the xm people the ones to
    do it?

    There's no change in this odd behavior under Leopard btw.

    Dave

    "deebs" wrote:

    > Cover Flow is brilliant with image and image folders.
    >
    > I am sure that some enterprising individual or concern will dovetail
    > cover flow into an image databasing application.
    >
    > Awesome really.
    >
    > daver wrote:
    > > Hi Anita, I did install SP1 and it stopped the crashing problem on a search.
    > > I'm asking xm to search a specific folder of iView catalogues, not recent
    > > catalogues or open catalogues if that's any help. All these catalogues were
    > > created in iView MP 3 and earlier, and were resaved in iViewMP 3 a few months
    > > ago for consistency. In iView MP the cursor would flicker command-periods
    > > but now the whole UI is strobing like a marquee.
    > >
    > > I'm actually about to install Leopard I have that on the docket today, maybe
    > > that will change things (or open a new can of worms.)
    > >
    > > Thanks,
    > > Dave
    Thursday, February 21, 2008 11:14 PM
    Moderator
  • By: deebs

    Cover Flow is brilliant with image and image folders.
    
    I am sure that some enterprising individual or concern will dovetail 
    cover flow into an image databasing application.
    
    Awesome really.
    
    daver wrote:
    > Hi Anita, I did install SP1 and it stopped the crashing problem on a search.  
    > I'm asking xm to search a specific folder of iView catalogues, not recent 
    > catalogues or open catalogues if that's any help.  All these catalogues were 
    > created in iView MP 3 and earlier, and were resaved in iViewMP 3 a few months 
    > ago for consistency.  In iView MP the cursor would flicker command-periods 
    > but now the whole UI is strobing like a marquee.
    > 
    > I'm actually about to install Leopard I have that on the docket today, maybe 
    > that will change things (or open a new can of worms.)
    > 
    > Thanks,
    > Dave
    
    Thursday, February 21, 2008 11:15 PM
    Moderator
  • By: daver

    Hi Anita, I did install SP1 and it stopped the crashing problem on a search.  
    I'm asking xm to search a specific folder of iView catalogues, not recent 
    catalogues or open catalogues if that's any help.  All these catalogues were 
    created in iView MP 3 and earlier, and were resaved in iViewMP 3 a few months 
    ago for consistency.  In iView MP the cursor would flicker command-periods 
    but now the whole UI is strobing like a marquee.
    
    I'm actually about to install Leopard I have that on the docket today, maybe 
    that will change things (or open a new can of worms.)
    
    Thanks,
    Dave
    
    "Anita Oakley" wrote:
    
    > Hi Dave,
    > 
    > I'm sitting here with one of our program managers, who came over from 
    > iView. He says that he has not seen or heard of this issue, and I honestly 
    > cannot find anything in the bug databases. I only have a Mac notebook back 
    > in my office, but I've asked the others on the team to test on their other 
    > Mac's. 
    > 
    > Looking back at your previous posts, I noticed just now that you mentioned 
    > not seeing any updates. Actually, we are on service pack 1, so if you 
    > haven't loaded that yet, why don't you try doing that? Here is a link to 
    > the download - 
    > http://www.microsoft.com/downloads/details.aspx?FamilyId=535F6189-C4A9-4D9C-
    > A7FE-3BF8DD0EEF53&displaylang=en. 
    > 
    > The development team is also hard at work on the next full version.
    > 
    > Best Regards, 
    > Anita Oakley
    > Online Support Engineer, MCSD
    > 
    > 
    > Get Secure! - www.microsoft.com/security 
    > ===================================================== 
    > When responding to posts, please "Reply to Group" via 
    > your newsreader so that others may learn and benefit 
    > from your issue. 
    > ===================================================== 
    > This posting is provided "AS IS" with no warranties, 
    > and confers no rights
    Thursday, February 21, 2008 11:16 PM
    Moderator
  • By: Anita Oakley

    Hi Dave,
    
    I'm sitting here with one of our program managers, who came over from 
    iView. He says that he has not seen or heard of this issue, and I honestly 
    cannot find anything in the bug databases. I only have a Mac notebook back 
    in my office, but I've asked the others on the team to test on their other 
    Mac's. 
    
    Looking back at your previous posts, I noticed just now that you mentioned 
    not seeing any updates. Actually, we are on service pack 1, so if you 
    haven't loaded that yet, why don't you try doing that? Here is a link to 
    the download - 
    http://www.microsoft.com/downloads/details.aspx?FamilyId=535F6189-C4A9-4D9C-
    A7FE-3BF8DD0EEF53&displaylang=en. 
    
    The development team is also hard at work on the next full version.
    
    Best Regards, 
    Anita Oakley
    Online Support Engineer, MCSD
    
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
    from your issue. 
    ===================================================== 
    This posting is provided "AS IS" with no warranties, 
    and confers no rights
    Thursday, February 21, 2008 11:17 PM
    Moderator
  • By: daver

    Hi Anita, I've got to stop with this shoot first ask questions later 
    approach.  Despite appearances I'd love it if this software worked well.  I 
    like the iView workflow I don't really want to switch.  And I like the fact 
    that it's lightweight, it doesn't try to be processor and everything else too 
    (it's a great companion to Capture One which it doesn't need to or try to 
    replace.)  Ok, I did load this onto my 17" Macbook Pro.  And a bunch of 
    things still strobe with the cursor (icons, type, scrolling bars.)  The fact 
    you referred to "flicker" when I said "strobe" tells me you've probably 
    encountered reference to this before despite your note to the contrary ;)  So 
    yes it happens on the dual G5 tower and on the latest mac (both 10.4.10.)  It 
    might not be in your known issues because maybe no one thinks it's worth 
    commenting on if it's otherwise working fine.  For me it was just another 
    thing that was a problem.
    
    Dave
    Thursday, February 21, 2008 11:18 PM
    Moderator
  • By: daver

    Thanks for looking into this.  I don't plan on loading this program on my 
    other computers until it works on my desktop G5, and as the program is 
    problematic without bringing anything new to the table I'm just sticking with 
    iViewMP with a possible future migration to Lightroom.  Thanks anyway.
    
    Dave
    
    "Anita Oakley" wrote:
    
    > Hello Dave,
    > 
    > I tried to reproduce the flicker, but could not. (Mac or Windows) I created 
    > a complex search, and searched across all recent catalogs with no redraw 
    > problems. I also checked through our known issues but could not find 
    > anything. Do you have other machines you could try this on? 
    > 
    > Best Regards, 
    > Anita Oakley
    > Online Support Engineer, MCSD
    > 
    > 
    > Get Secure! - www.microsoft.com/security 
    > ===================================================== 
    > When responding to posts, please "Reply to Group" via 
    > your newsreader so that others may learn and benefit 
    > from your issue. 
    > ===================================================== 
    > This posting is provided "AS IS" with no warranties, 
    > and confers no rights
    Thursday, February 21, 2008 11:19 PM
    Moderator
  • By: Anita Oakley

    Hello Dave,
    
    I tried to reproduce the flicker, but could not. (Mac or Windows) I created 
    a complex search, and searched across all recent catalogs with no redraw 
    problems. I also checked through our known issues but could not find 
    anything. Do you have other machines you could try this on? 
    
    Best Regards, 
    Anita Oakley
    Online Support Engineer, MCSD
    
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
    from your issue. 
    ===================================================== 
    This posting is provided "AS IS" with no warranties, 
    and confers no rights
    Thursday, February 21, 2008 11:20 PM
    Moderator
  • By: daver

    Sorry for the sarcasm, I did manage to get the "find" to work, but it's very 
    slow and all the icons and fonts in any open catalogues seem to strobe with 
    the cursor while the program's searching.  It does seem to be a downgrade 
    from iViewMP in behavior and performance, which I'm at a loss to understand.
    
    "daver" wrote:
    
    > Um, I just installed this and now the Find menu is completely greyed out and 
    > unavailable.  I guess this is microsoft's idea of a workaround.
    > 
    > I have to echo Lara's comments re this software's utility.  It's supposed to 
    > be for cataloging, which includes retrieval not just filing.  Excuse me while 
    > I re-launch my purging app!
    > 
    > Dave
    > 
    > "Finder" wrote:
    > 
    > > Please download SP1 from microsoft.com and install it over v1.0 on your PPC 
    > > Mac. Does it work better? Make sure QT is up to date.
    > > 
    > > 
    > > "daver" wrote:
    > > 
    > > > I couldn't even get the search to work on a local drive, the program crashes 
    > > > and gives the option of sending an automatic bug report, which I did, but to 
    > > > no effect.  Microsoft took a perfectly good program (iViewMP) and broke it.  
    > > > Are they serious about this?  I haven't seen any updates or patches we're 
    > > > still v1.0.  I'm on PPC.
    > > > 
    > > > Dave 
    Thursday, February 21, 2008 11:21 PM
    Moderator
  • By: daver

    Um, I just installed this and now the Find menu is completely greyed out and 
    unavailable.  I guess this is microsoft's idea of a workaround.
    
    I have to echo Lara's comments re this software's utility.  It's supposed to 
    be for cataloging, which includes retrieval not just filing.  Excuse me while 
    I re-launch my purging app!
    
    Dave
    
    "Finder" wrote:
    
    > Please download SP1 from microsoft.com and install it over v1.0 on your PPC 
    > Mac. Does it work better? Make sure QT is up to date.
    > 
    > 
    > "daver" wrote:
    > 
    > > I couldn't even get the search to work on a local drive, the program crashes 
    > > and gives the option of sending an automatic bug report, which I did, but to 
    > > no effect.  Microsoft took a perfectly good program (iViewMP) and broke it.  
    > > Are they serious about this?  I haven't seen any updates or patches we're 
    > > still v1.0.  I'm on PPC.
    > > 
    > > Dave 
    Thursday, February 21, 2008 11:22 PM
    Moderator
  • By: Sekar Raju

    Hi Lara, 
    
    We really apologize for the inconvenience. The missing path issue has 
    already been documented and submitted to the product team, and they 
    currently working on a fix. Unfortunately, we are not able to give a 
    timeline on when a fix would be available because this depends on 
    complexity of the issue and other factors; it will be fixed in a future 
    update or version.
    
    Best Regards, 
    Sekar Raju
    Online Support Engineer, MCSE
    
    Get Secure! - www.microsoft.com/security 
    ===================================================== 
    When responding to posts, please "Reply to Group" via 
    your newsreader so that others may learn and benefit 
    from your issue. 
    ===================================================== 
    This posting is provided "AS IS" with no warranties, 
    and confers no rights
    Thursday, February 21, 2008 11:23 PM
    Moderator
  • By: LaraH

    i have already done this. my paths still don't work. and i can't find my 
    previous post where a tech guy said that yes, it was a problem. i was hoping 
    that this would be fixed by now. what use is a catalogue if you don't know 
    which disk the image is stored on?!
    
    i gotta agree with the other guy, iView was a good working program and 
    microsoft broke it!
    
    i am just going to delete the expressions media and continue to use iView 
    until i find something better.
    
    lara
    
    "Finder" wrote:
    
    > Please download SP1 from microsoft.com and install it over v1.0 on your PPC 
    > Mac. Does it work better? Make sure QT is up to date.
    > 
    > 
    > "daver" wrote:
    > 
    > > I couldn't even get the search to work on a local drive, the program crashes 
    > > and gives the option of sending an automatic bug report, which I did, but to 
    > > no effect.  Microsoft took a perfectly good program (iViewMP) and broke it.  
    > > Are they serious about this?  I haven't seen any updates or patches we're 
    > > still v1.0.  I'm on PPC.
    > > 
    > > Dave 
    Thursday, February 21, 2008 11:23 PM
    Moderator
  • By: Finder

    Please download SP1 from microsoft.com and install it over v1.0 on your PPC 
    Mac. Does it work better? Make sure QT is up to date.
    
    
    "daver" wrote:
    
    > I couldn't even get the search to work on a local drive, the program crashes 
    > and gives the option of sending an automatic bug report, which I did, but to 
    > no effect.  Microsoft took a perfectly good program (iViewMP) and broke it.  
    > Are they serious about this?  I haven't seen any updates or patches we're 
    > still v1.0.  I'm on PPC.
    > 
    > Dave 
    Thursday, February 21, 2008 11:24 PM
    Moderator
  • By: daver

    I couldn't even get the search to work on a local drive, the program crashes 
    and gives the option of sending an automatic bug report, which I did, but to 
    no effect.  Microsoft took a perfectly good program (iViewMP) and broke it.  
    Are they serious about this?  I haven't seen any updates or patches we're 
    still v1.0.  I'm on PPC.
    
    Dave
    Thursday, February 21, 2008 11:25 PM
    Moderator
  • By: LaraH

    i was wondering if the problem of paths has been fixed yet. i wrote about 
    this a while back and someone said, yes, there was a problem, they could 
    reproduce it.
    
    problem: do a search over several years worth of catalogue - file name "tree"
    
    images appear in a new catalogue. but when i click on the image, the path 
    does not show which of 10 years worth of cds or dvds the image is stored on. 
    this worked find in iView. IM is useless to me if i can't locate images 
    stored on discs and catalogued.
    
    new macbook, intel - 
    
    lara
    Thursday, February 21, 2008 11:26 PM
    Moderator