path problem fixed yet? ( deebs) 1/16/2008 4:51 PM PST

Question

By: deebs

---

:)

daver wrote:
> Yes there are some great possibilities here. Are the xm people the ones to
> do it?
>
> There's no change in this odd behavior under Leopard btw.
>
> Dave

Answer 1

By: Sekar Raju

---

Unfortunately there is no solution available as of now. The product team is 
working on the fix and it's likely to be fixed with in the next release. We 
really apologize for the inconvenience. 

Best Regards, 
Sekar Raju
Online Support Engineer, MCSE

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Answer 2

By: TFphoto

---

How's the fix going?  I just tried to upgrade from iView to EM and all paths 
to more than 1500 DVD's are gone.  I have  Expression Media 1.0.2, I'm on a 
Intel mac, OS 10.4.11, quicktime 7.4.1.  
Any solutions, anyone??  Please let me know.
Thanks!

10/29/2007:
"We really apologize for the inconvenience. The missing path issue has
already been documented and submitted to the product team, and they
currently working on a fix. Unfortunately, we are not able to give a
timeline on when a fix would be available because this depends on
complexity of the issue and other factors; it will be fixed in a future
update or version.

Best Regards,
Sekar Raju
Online Support Engineer, MCSE"

Answer 3

By: Anita Oakley

---

Hello Dave,

The only thing I can suggest at this point is to open a support incident 
with Microsoft. Without being able to see the problem, I don't know how we 
can take it further in the forum. However, with a case our support folks 
can connect to your machine to troubleshoot.


Best Regards, 


Anita Oakley
Online Support Engineer, MCSD


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Answer 4

By: daver

---

Yes there are some great possibilities here. Are the xm people the ones to
do it?

There's no change in this odd behavior under Leopard btw.

Dave

"deebs" wrote:

> Cover Flow is brilliant with image and image folders.
>
> I am sure that some enterprising individual or concern will dovetail
> cover flow into an image databasing application.
>
> Awesome really.
>
> daver wrote:
> > Hi Anita, I did install SP1 and it stopped the crashing problem on a search.
> > I'm asking xm to search a specific folder of iView catalogues, not recent
> > catalogues or open catalogues if that's any help. All these catalogues were
> > created in iView MP 3 and earlier, and were resaved in iViewMP 3 a few months
> > ago for consistency. In iView MP the cursor would flicker command-periods
> > but now the whole UI is strobing like a marquee.
> >
> > I'm actually about to install Leopard I have that on the docket today, maybe
> > that will change things (or open a new can of worms.)
> >
> > Thanks,
> > Dave

Answer 5

By: deebs

---

Cover Flow is brilliant with image and image folders.

I am sure that some enterprising individual or concern will dovetail 
cover flow into an image databasing application.

Awesome really.

daver wrote:
> Hi Anita, I did install SP1 and it stopped the crashing problem on a search.  
> I'm asking xm to search a specific folder of iView catalogues, not recent 
> catalogues or open catalogues if that's any help.  All these catalogues were 
> created in iView MP 3 and earlier, and were resaved in iViewMP 3 a few months 
> ago for consistency.  In iView MP the cursor would flicker command-periods 
> but now the whole UI is strobing like a marquee.
> 
> I'm actually about to install Leopard I have that on the docket today, maybe 
> that will change things (or open a new can of worms.)
> 
> Thanks,
> Dave

Answer 6

By: daver

---

Hi Anita, I did install SP1 and it stopped the crashing problem on a search.  
I'm asking xm to search a specific folder of iView catalogues, not recent 
catalogues or open catalogues if that's any help.  All these catalogues were 
created in iView MP 3 and earlier, and were resaved in iViewMP 3 a few months 
ago for consistency.  In iView MP the cursor would flicker command-periods 
but now the whole UI is strobing like a marquee.

I'm actually about to install Leopard I have that on the docket today, maybe 
that will change things (or open a new can of worms.)

Thanks,
Dave

"Anita Oakley" wrote:

> Hi Dave,
> 
> I'm sitting here with one of our program managers, who came over from 
> iView. He says that he has not seen or heard of this issue, and I honestly 
> cannot find anything in the bug databases. I only have a Mac notebook back 
> in my office, but I've asked the others on the team to test on their other 
> Mac's. 
> 
> Looking back at your previous posts, I noticed just now that you mentioned 
> not seeing any updates. Actually, we are on service pack 1, so if you 
> haven't loaded that yet, why don't you try doing that? Here is a link to 
> the download - 
> http://www.microsoft.com/downloads/details.aspx?FamilyId=535F6189-C4A9-4D9C-
> A7FE-3BF8DD0EEF53&displaylang=en. 
> 
> The development team is also hard at work on the next full version.
> 
> Best Regards, 
> Anita Oakley
> Online Support Engineer, MCSD
> 
> 
> Get Secure! - www.microsoft.com/security 
> ===================================================== 
> When responding to posts, please "Reply to Group" via 
> your newsreader so that others may learn and benefit 
> from your issue. 
> ===================================================== 
> This posting is provided "AS IS" with no warranties, 
> and confers no rights

Answer 7

By: Anita Oakley

---

Hi Dave,

I'm sitting here with one of our program managers, who came over from 
iView. He says that he has not seen or heard of this issue, and I honestly 
cannot find anything in the bug databases. I only have a Mac notebook back 
in my office, but I've asked the others on the team to test on their other 
Mac's. 

Looking back at your previous posts, I noticed just now that you mentioned 
not seeing any updates. Actually, we are on service pack 1, so if you 
haven't loaded that yet, why don't you try doing that? Here is a link to 
the download - 
http://www.microsoft.com/downloads/details.aspx?FamilyId=535F6189-C4A9-4D9C-
A7FE-3BF8DD0EEF53&displaylang=en. 

The development team is also hard at work on the next full version.

Best Regards, 
Anita Oakley
Online Support Engineer, MCSD


Get Secure! - www.microsoft.com/security 
===================================================== 
When responding to posts, please "Reply to Group" via 
your newsreader so that others may learn and benefit 
from your issue. 
===================================================== 
This posting is provided "AS IS" with no warranties, 
and confers no rights

Answer 8

By: daver

---

Hi Anita, I've got to stop with this shoot first ask questions later 
approach.  Despite appearances I'd love it if this software worked well.  I 
like the iView workflow I don't really want to switch.  And I like the fact 
that it's lightweight, it doesn't try to be processor and everything else too 
(it's a great companion to Capture One which it doesn't need to or try to 
replace.)  Ok, I did load this onto my 17" Macbook Pro.  And a bunch of 
things still strobe with the cursor (icons, type, scrolling bars.)  The fact 
you referred to "flicker" when I said "strobe" tells me you've probably 
encountered reference to this before despite your note to the contrary ;)  So 
yes it happens on the dual G5 tower and on the latest mac (both 10.4.10.)  It 
might not be in your known issues because maybe no one thinks it's worth 
commenting on if it's otherwise working fine.  For me it was just another 
thing that was a problem.

Dave

Answer 9

By: daver

---

Thanks for looking into this.  I don't plan on loading this program on my 
other computers until it works on my desktop G5, and as the program is 
problematic without bringing anything new to the table I'm just sticking with 
iViewMP with a possible future migration to Lightroom.  Thanks anyway.

Dave

"Anita Oakley" wrote:

> Hello Dave,
> 
> I tried to reproduce the flicker, but could not. (Mac or Windows) I created 
> a complex search, and searched across all recent catalogs with no redraw 
> problems. I also checked through our known issues but could not find 
> anything. Do you have other machines you could try this on? 
> 
> Best Regards, 
> Anita Oakley
> Online Support Engineer, MCSD
> 
> 
> Get Secure! - www.microsoft.com/security 
> ===================================================== 
> When responding to posts, please "Reply to Group" via 
> your newsreader so that others may learn and benefit 
> from your issue. 
> ===================================================== 
> This posting is provided "AS IS" with no warranties, 
> and confers no rights

Answer 10

By: Anita Oakley

---

Hello Dave,

I tried to reproduce the flicker, but could not. (Mac or Windows) I created 
a complex search, and searched across all recent catalogs with no redraw 
problems. I also checked through our known issues but could not find 
anything. Do you have other machines you could try this on? 

Best Regards, 
Anita Oakley
Online Support Engineer, MCSD


Get Secure! - www.microsoft.com/security 
===================================================== 
When responding to posts, please "Reply to Group" via 
your newsreader so that others may learn and benefit 
from your issue. 
===================================================== 
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and confers no rights

Answer 11

By: daver

---

Sorry for the sarcasm, I did manage to get the "find" to work, but it's very 
slow and all the icons and fonts in any open catalogues seem to strobe with 
the cursor while the program's searching.  It does seem to be a downgrade 
from iViewMP in behavior and performance, which I'm at a loss to understand.

"daver" wrote:

> Um, I just installed this and now the Find menu is completely greyed out and 
> unavailable.  I guess this is microsoft's idea of a workaround.
> 
> I have to echo Lara's comments re this software's utility.  It's supposed to 
> be for cataloging, which includes retrieval not just filing.  Excuse me while 
> I re-launch my purging app!
> 
> Dave
> 
> "Finder" wrote:
> 
> > Please download SP1 from microsoft.com and install it over v1.0 on your PPC 
> > Mac. Does it work better? Make sure QT is up to date.
> > 
> > 
> > "daver" wrote:
> > 
> > > I couldn't even get the search to work on a local drive, the program crashes 
> > > and gives the option of sending an automatic bug report, which I did, but to 
> > > no effect.  Microsoft took a perfectly good program (iViewMP) and broke it.  
> > > Are they serious about this?  I haven't seen any updates or patches we're 
> > > still v1.0.  I'm on PPC.
> > > 
> > > Dave 

Answer 12

By: daver

---

Um, I just installed this and now the Find menu is completely greyed out and 
unavailable.  I guess this is microsoft's idea of a workaround.

I have to echo Lara's comments re this software's utility.  It's supposed to 
be for cataloging, which includes retrieval not just filing.  Excuse me while 
I re-launch my purging app!

Dave

"Finder" wrote:

> Please download SP1 from microsoft.com and install it over v1.0 on your PPC 
> Mac. Does it work better? Make sure QT is up to date.
> 
> 
> "daver" wrote:
> 
> > I couldn't even get the search to work on a local drive, the program crashes 
> > and gives the option of sending an automatic bug report, which I did, but to 
> > no effect.  Microsoft took a perfectly good program (iViewMP) and broke it.  
> > Are they serious about this?  I haven't seen any updates or patches we're 
> > still v1.0.  I'm on PPC.
> > 
> > Dave 

Answer 13

By: Sekar Raju

---

Hi Lara, 

We really apologize for the inconvenience. The missing path issue has 
already been documented and submitted to the product team, and they 
currently working on a fix. Unfortunately, we are not able to give a 
timeline on when a fix would be available because this depends on 
complexity of the issue and other factors; it will be fixed in a future 
update or version.

Best Regards, 
Sekar Raju
Online Support Engineer, MCSE

Get Secure! - www.microsoft.com/security 
===================================================== 
When responding to posts, please "Reply to Group" via 
your newsreader so that others may learn and benefit 
from your issue. 
===================================================== 
This posting is provided "AS IS" with no warranties, 
and confers no rights

Answer 14

By: LaraH

---

i have already done this. my paths still don't work. and i can't find my 
previous post where a tech guy said that yes, it was a problem. i was hoping 
that this would be fixed by now. what use is a catalogue if you don't know 
which disk the image is stored on?!

i gotta agree with the other guy, iView was a good working program and 
microsoft broke it!

i am just going to delete the expressions media and continue to use iView 
until i find something better.

lara

"Finder" wrote:

> Please download SP1 from microsoft.com and install it over v1.0 on your PPC 
> Mac. Does it work better? Make sure QT is up to date.
> 
> 
> "daver" wrote:
> 
> > I couldn't even get the search to work on a local drive, the program crashes 
> > and gives the option of sending an automatic bug report, which I did, but to 
> > no effect.  Microsoft took a perfectly good program (iViewMP) and broke it.  
> > Are they serious about this?  I haven't seen any updates or patches we're 
> > still v1.0.  I'm on PPC.
> > 
> > Dave 

Answer 15

By: Finder

---

Please download SP1 from microsoft.com and install it over v1.0 on your PPC 
Mac. Does it work better? Make sure QT is up to date.


"daver" wrote:

> I couldn't even get the search to work on a local drive, the program crashes 
> and gives the option of sending an automatic bug report, which I did, but to 
> no effect.  Microsoft took a perfectly good program (iViewMP) and broke it.  
> Are they serious about this?  I haven't seen any updates or patches we're 
> still v1.0.  I'm on PPC.
> 
> Dave 

Answer 16

By: daver

---

I couldn't even get the search to work on a local drive, the program crashes 
and gives the option of sending an automatic bug report, which I did, but to 
no effect.  Microsoft took a perfectly good program (iViewMP) and broke it.  
Are they serious about this?  I haven't seen any updates or patches we're 
still v1.0.  I'm on PPC.

Dave

Answer 17

By: LaraH

---

i was wondering if the problem of paths has been fixed yet. i wrote about 
this a while back and someone said, yes, there was a problem, they could 
reproduce it.

problem: do a search over several years worth of catalogue - file name "tree"

images appear in a new catalogue. but when i click on the image, the path 
does not show which of 10 years worth of cds or dvds the image is stored on. 
this worked find in iView. IM is useless to me if i can't locate images 
stored on discs and catalogued.

new macbook, intel - 

lara