Large print server High CPU usage

Question

Hi everybody,

I want to create a new print server replacing my old windows 2008R2. So I install a Windows 2019 server standard with the print server role only.

I deployed all my new print files (120) with the Universal Lexmark print driver (V2.15).

This server is not in production mode and no client are connected to it but the CPU has more than 95% with the spoolsv.exe process...

I test a lot of things like change the driver with PCL XL or PS (same version or precedent version 2.14.1) but nothing to do.

I modify all my standard TCP/IP port disabling the SNMP and then the problem was resolved !!!

Problem the users want to be notified when there is no paper or toner empty then I need the SNMP protocol to have this functionnality.

I try to contact Lexmark but they say that this is not their driver but a Microsoft problem...

I saw this post with similar problem but no solution...

https://social.technet.microsoft.com/Forums/office/en-US/9440edde-7ef6-4183-87d8-4376d574ac29/large-print-server-high-cpu-usage-windows-2016?forum=ws2016

If an engineer have the solution please help me, I'm desperate.....

Answer 1

yes its a big problem

Answer 2

I hope you get the answer soon.

Answer 3

Good info to cover the topic

Answer 4

yes its a big problem

Hi,

Please make sure you have the latest printer drivers for your printer.

Also, let’s check if any print file stuck in your spool folder. Please refer to the following operations.

Click Start-> Windows Administrative Tools-> Services.
Scroll down the list of services for the Print Spooler.
Right click Print Spooler and click Stop.
Then open This PC.
Follow the path: C:\WINDOWS\system32\spool\PRINTERS. That contains spool files with the .shd and .shl extensions . You may delete the contents of this folder if any.
Delete all of the files inside of this folder.
Then Restart the spooler service.
Then check the issue.

Hope it helps.

Answer 5

Hi Zataz,

how many printers you have installed in the server.

The Driver is the for the correct version of windows server?

Best Regards,

Answer 6

I have the same problem, I will try this thank you for your help