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Can I assume a service is healthy, if there are no events for that particular service without an end date? RRS feed

  • Question

  • I am trying to use the Office 365 Service Communications API - GetEvents to get the service incidents and maintenance events. From the events I am trying to determine the service statuses (healthy or not). 

    I am passing {0,1} values for the preferredEventTypes parameter.

    1. Can I assume a service is healthy, if there are no events for that particular service without an end date? I ask this question because, I once saw an event in "Service Degradation" state, but it had an end time value. 

    I don't understand the correlation between Incidents, advisories which I see in the dashboard, and the service incidents and maintenance events which I get from the API.

    Please help.

    Thanks

    Pralay

    Tuesday, August 1, 2017 5:52 AM